Lucille Petrovich
Tinley Park,IL
Summary
Dependable server and hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Jameson's Pub
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Hostess
Jameson's Pub
03.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Access Service Student
Mary Idema Pew Library
08.2023 - 04.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Located library materials, resources and technologies to fulfill patron requests.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Education
No Degree - Criminal Justice And Psychology
Grand Valley State University
Allendale, IL04.2027
High School Diploma -
Lincoln-Way East High School
Frankfort, IL05.2023
Skills
Customer Service
Greeting guests
Cash Handling
Complex Problem-Solving
Order Taking
POS System Operation
Cataloging and shelving
Timeline
Restaurant Server
Jameson's Pub
05.2024 - Current
Access Service Student
Mary Idema Pew Library
08.2023 - 04.2024
Restaurant Hostess
Jameson's Pub
03.2021 - Current
No Degree - Criminal Justice And Psychology
Grand Valley State University
High School Diploma -
Lincoln-Way East High School
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