Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucille Smith

Miramar

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in performance monitoring and customer service. Proven track record in coaching teams to achieve aggressive targets, enhancing operational efficiency, and driving sales growth. Skilled in strategic planning and inventory management, fostering a motivated workforce to ensure compliance and maximize profitability.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Fresh Food and Consumables Coach

Walmart
11.2022 - Current
  • Maintained compliance with health code standards.
  • Purchased new inventory according to expected regular and holiday demand.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Coach Overnight

Walmart
10.2021 - 11.2022
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Build Modular team to ensure are modular are planed and executed.

Overnight Assistant Manager

Walmart
01.2019 - 10.2021
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Created nightly shift task lists to assign duties to each employee.
  • Worked alongside other cleaners to complete jobs in cleaning buildings and wax plans for store layout.

Assistant Front End Manager

Walmart
01.2018 - 01.2019
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw liquidity and cash management operations.
  • Improved overall financial reporting by control processes and reporting structures in cash office procedures.

Assistant Manager Home'-lines and Apparel

Walmart
03.2017 - 10.2018
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant Manager

Dominos Pizza Inc.
02.2007 - 01.2015
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Education

High School Diploma -

Miami Northwestern Senior High
Miami, FL
06-2007

Skills

  • Drill practice
  • Performance monitoring
  • Retail operations
  • Customer service
  • Merchandise strategizing
  • Profit and loss management
  • Scheduling
  • Decision-making skill
  • Detail-oriented
  • Coaching and mentoring
  • Sales analysis
  • Supplier communication
  • Strategic planning
  • Shrinkage control

Certification

  • Certified PLE
  • Food safety certified

Timeline

Fresh Food and Consumables Coach

Walmart
11.2022 - Current

Coach Overnight

Walmart
10.2021 - 11.2022

Overnight Assistant Manager

Walmart
01.2019 - 10.2021

Assistant Front End Manager

Walmart
01.2018 - 01.2019

Assistant Manager Home'-lines and Apparel

Walmart
03.2017 - 10.2018

Assistant Manager

Dominos Pizza Inc.
02.2007 - 01.2015

High School Diploma -

Miami Northwestern Senior High

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Lucille Smith