Lucille Tucker

• Generated and verified monthly invoices to secure accuracy of billing information. Increased sales by approximately $80,000 per month.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Processed accounts payable and account receivable tasks with accuracy and efficiency.
• Monitored customer account details for non-payments, delayed payments and negotiated to collect balance in full.
• Resolved escalated customer service inquiries and complaints, if any, to maintain satisfaction.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Managed department budgets and generated financial reports for management review

• Managed to collect over $90,000 of unpaid invoices first few months of employment.
• Contacted clients to discuss late payments and options for remitting amount due.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.
• Monitored customer account details for delayed and non-payments.
• Facilitated past due invoice payments by sending bill reminders and contacting clients.

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• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Assisted customers with signing up for new services and increased sales of various products by 10%.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Identified sales opportunities and referred customers to branch partners in financial services