Lucille Young

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

• Access to open and close store, turn on ovens and prepare fresh bread to bake, set up all hot foods, make all salads fresh. Clean store, meet with regional manager, make sandwiches to the customers liking and to their specific taste.

Set scheduled for employees, running the entire store as the owners went to India for a month. Spoke with customers all day long, good communication skills in customer service. Ordered inventory and dealt with distributors on the phone & in person.

Performed payroll functions, maintaining time keeping

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
• Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
• Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
• Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities

• Monitor customer preferences to determine focus of sales efforts
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
• Complete forms in accordance with company procedures
• Maintain scheduling and event calendars
• Schedule and confirm appointments for clients, customers, or supervisors
• Locate and attach appropriate files to incoming correspondence requiring replies
• Provide services to customers, such as order placement or account information
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.