Lucille Clark
Gaithersburg,MD
Summary
Experienced in dental and hotel industries, with expertise in customer service, administration, and finance. Demonstrated ability to handle transactions accurately and efficiently while maintaining positive client interactions. Seeking a new opportunity to apply these skills in a different field, driving customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Dental Insurance Coordinator
Zuri Dental
07.2023 - 02.2025
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Enhanced office productivity by effectively scheduling appointments according to availability and patient needs.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Negotiated pre-authorizations for necessary dental procedures
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Accurately transcribed physician orders into electronic systems, reducing potential miscommunications within the healthcare team.
- Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.
- Ensured continuous availability and performance of EMR systems by promptly addressing technical issues to relevant IT teams.
Front Desk Agent
Canopy by Hilton
06.2021 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Kept accounts in balance and ran daily reports to verify totals.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Some College (No Degree) - Arts, Communication, Humanities
Montgomery College
06-2027
Modeling and Acting Certification -
John Casablancas
06-2024
GED -
Montgomery College
06-2022
Skills
- Insurance verification
- Paperwork and documentation
- Payment transactions
- Insurance processes
- Insurance claims processing
- Microsoft office
- Work Planning and Prioritization
- Account updating
- Itemized statement preparation
Timeline
Dental Insurance Coordinator
Zuri Dental
07.2023 - 02.2025
Front Desk Agent
Canopy by Hilton
06.2021 - 07.2023
Modeling and Acting Certification -
John Casablancas
GED -
Montgomery College
Some College (No Degree) - Arts, Communication, Humanities
Montgomery College
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