Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE(S)
Certification
Interests
Work Availability
Work Preference
Timeline
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Lucimar Dias Vedekin De Oliveira Queiroga

Lucimar Dias Vedekin De Oliveira Queiroga

Dallas,TX

Summary

  • Team worker, people management skill, Energized, attentive professional offering 10+ years of experience in IT Customer Service management (Delivery)
  • Human Resource and People management
  • Particularly effective in results and negotiation
  • Project Management Planning and Delivery
  • Ability to handle cost estimate, proposals and labor needs.
  • Skills to handle the company's scope, schedule, and budget requirements (Cost and recovery)
  • Increased portfolio and sales, results on quality purposes and internal demand analytics

Overview

34
34
years of professional experience
1
1
Certification

Work History

PMO – Project Manager Office

IBM Kyndryl
01.2012 - 02.2024
  • Hiring and training of new employees
  • Internal and external auditing
  • Redesign of pricing policies and negotiations
  • My role is to lead our Service Desk and Field Support structure for IT department with prompt source of regulations, norms and documentation, reports, guidance and metrics on the practice of management and implementation for all our client portfolio, assuring the results and SLAs deliverables to our projects for Brazil / Latin America and North America
  • Representing my Team in all calls/meetings with LA and Global boards
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Social Worker

United Brazilian Community
01.2003 - 01.2010
  • Support to new and existing members on find jobs and interviews
  • Documentation and regulations (City hall / Embassy / Banks / DMV – Drivers licence / ID and others
  • Consulting for immigrants, social assistance and language classes - Spanish / English and Portuguese
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.

HR – Human Resources / Financial

NOVA ANDRADINA /MS CITY HALL
01.1996 - 01.2002
  • Responsible for the Headcounts control of employees
  • Payments
  • Attritions / Hiring /
  • Interviews and onboarding process
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

HR – Human Resources / Financial

AMERICANA/SP CITY HALL
01.1990 - 01.1995
  • Responsible for the Headcounts control of employees
  • Payments
  • Attritions / Hiring / Trainning
  • Interviews and onboarding process
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Applied Science - IT Management

UNIP - University
01.2023

Human Resources

Dom Bosco Universidade
01.1996

Ensino fundamental e Medio

EEPSG Maria J M Brocatto
01.1991

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Work flow planning
  • Staff management
  • Budgeting and forecasting
  • Advanced problem solving
  • Project estimation and bidding
  • Scope management
  • Document management
  • Project scope
  • Contract management
  • Coaching and mentoring
  • Cross-functional collaboration
  • Conflict management
  • Project closure
  • Data analysis
  • Productivity improvement
  • Data review

Accomplishments

  • Saved the company $1.2 M over last final quarter on 2023, and impact our several years by implementing a successful productivity improvement plan.
  • Improved customer satisfaction ratings from 92% of CSAT provider during 3 years by the oldest Customer and Deliver Center provider to an astonishing 98% by a new and improved analysis and action on a designed attendance with a punctual AI with hatbot
  • Increased company revenue by $ 3 M /Year due to negotiating new deals with North America clients vision to Latin America market.
  • Completed the SAP transformation for financial and provision system for IBM/Kyndryl, timeframe and on time and $2 M under budget.
  • Documented and renewed our certificate ISO audit from the last 10 years as Project Manager at the company, guiding our leadership on the IT Market.

LANGUAGE(S)

English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual

Certification

  • PMP - Project Management Professional
  • CAPM - Certified Associate in Project Management


Interests

  • Documenting and sharing travel experiences
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Cooking
  • Watching Movies and TV Shows
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Outdoor Recreation
  • Youth Development Programs
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureCareer advancementPersonal development programsTeam Building / Company RetreatsHealthcare benefitsWork-life balanceFlexible work hours

Timeline

PMO – Project Manager Office

IBM Kyndryl
01.2012 - 02.2024

Social Worker

United Brazilian Community
01.2003 - 01.2010

HR – Human Resources / Financial

NOVA ANDRADINA /MS CITY HALL
01.1996 - 01.2002

HR – Human Resources / Financial

AMERICANA/SP CITY HALL
01.1990 - 01.1995

Human Resources

Dom Bosco Universidade

Ensino fundamental e Medio

EEPSG Maria J M Brocatto

Associate of Applied Science - IT Management

UNIP - University

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