Lucinda Campos
Sacramento,CA
Summary
Positive and upbeat sales professional able to connect with customers, maintain documentation and exceed quotas. Maintain solid revenue streams by keeping open lines of communication with established and potential customers. Prospect for new business continuously while capitalizing on emerging sales opportunities.
Professional with experience in branch operations, skilled in customer service, administrative tasks, and financial transactions. Strong focus on team collaboration and achieving results, dependable and adaptable to changing needs. Proficient in problem-solving, communication, and organizational skills, with positive and proactive approach.
Overview
10
10
years of professional experience
Work History
Branch Assistant
Edges Electrical Group
Sacramento, CA
09.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Trained new team members on customer service protocols and operational procedures.
- Assisted in managing inventory levels through regular audits and restocking efforts.
- Collaborated with colleagues to identify process improvements for enhanced customer satisfaction.
- Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
- Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
- Organized office spaces efficiently, improving workflow and enhancing productivity among colleagues.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
- Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
Customer Service Agent
California Check Cashing Stores
Roseville, CA
10.2021 - 12.2022
- Customer Service Agent
- Maintained excellent call stats, using scripts and effective communication skills to control calls
- Answered general inquiries regarding company pricing and policies
- Answered calls within established timeline to maintain adherence to quality and service standards
- Discussed promotions and special offers to customers to increase sales
- Completed regular outbound calls to verify customer information and check on satisfaction with implemented solutions
- Verified account information and personal data to maintain security and confidentiality
- Handled customer inquiries, billing questions, payments, and service requests
- Organized documentation for new sales, warranties, and service program sign-ups
Admissions Advisor
UEI College
Sacramento, CA
04.2020 - 03.2021
- Made recommendations to associate dean regarding course waivers, substitutions, and unit overload of student class schedules
- Interpreted, upheld, and communicated policies established by school
- Facilitated student exploration and navigation of educational and personal goals
- Provided practical and developmental guidance, respecting each student's individual path
- Helped students to develop self-authorship and personal responsibility and to value higher education
- Delivered proactive academic advising to undergraduate students by analyzing students' careers and academic goals and recommending appropriate course of action
- Prepared students for future educational paths by encouraging learning exploration and persistence in face of challenges
- Planned, directed, and participated in recruitment and enrollment activities
- Educated individuals about course and career planning through informational sessions
Sales Associate
Verizon Wireless
Roseville, CA
04.2016 - 09.2020
- Resolved customer concerns using strong communication and conflict management skills
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales, and process returns
- Created great customer experiences with personalized sales support
- Maintained calm demeanor and managed issues professionally and according to company standards
- Met goals consistently while working independently within team environment
- Adapted to changing priorities and unexpected situations
Education
General Studies - undefined
Luther Burbank High School
Sacramento, CA06.2015
Skills
- Scheduling appointments
- Document preparation
- Organizational expertise
- Sales proficiency
- Meeting coordination
- Cash handling experience
- Filing systems management
- Portfolio management
- Account confidentiality
- Multitasking and time management
- Teamwork
Websites
Timeline
Branch Assistant
Edges Electrical Group
09.2025 - Current
Customer Service Agent
California Check Cashing Stores
10.2021 - 12.2022
Admissions Advisor
UEI College
04.2020 - 03.2021
Sales Associate
Verizon Wireless
04.2016 - 09.2020
General Studies - undefined
Luther Burbank High School