Lucinda Chandler
Greenwood,IN
Summary
- Proven leadership abilities, that have resulted in promotions to managerial positions.
- Competitive and enjoys striving to be the best in the department and exceed sale goals.
- Excellent computer skills in Microsoft Office and Keyboarding.
- Loyal and dependable employee, as well as demonstrates a high level of professionalism.
Overview
15
15
years of professional experience
Work History
Library Clerk
Hennepin Tech College
Eden Prairie, MN
11.2011 - 05.2013
- Computer skills, knowledge of computerized circulation system, ability to assist public in using personal computers and products on local area network.
- Ability to deal with associates and the public in a courteous manner; ability to make decisions of other than a routine nature in order to meet controlling conditions; neat personal appearance; emotionally stable; pleasing manner.
Support Specialist
Roebuck and Sears
Eden Prarie, MN
07.2007 - 12.2011
- Resolved customer complaints and answered customers questions regarding policies and procedures.
- Supervised the work of office, administrative, or customer service employees to insure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provided employees with guidance in handling difficult or complex problems an in resolving escalated complaints or disputes.
- Trained and instructed employees in job duties and company policies or arrange for training to be provided.
Customer Service Representative
Reliant Temporary Agency
Brooklyn Park, MN
06.2004 - 07.2007
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Determine charges for services requested, collect deposits or payments , or arrange for billing.
- Refer unresolved customer grievances to designate departments for further investigations.
Team Lead
Kmart Corporation
Minnetonka, MN
10.2001 - 05.2004
- Provided customer service by greeting and assisting customer, and responding to customer inquiries and complaints.
- Direct and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, providing excellent customer service.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to specified levels.
- Examine merchandise before displaying on floor.
- Plan budgets and authorized payments and merchandise returns.
- Resolved personnel problems, complaints and formal grievances when possible, or refer them to higher-level supervisors for resolutions.
Call Center Supervisor
Best Buy
Bloomington, MN
02.1998 - 07.2000
- Resolve customer complaints and answer customers questions regarding policies and procedures.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Held each team member accountable for achieving brand and performance goals.
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Education
High School Diploma - Generals
Excel High School
2010
Health and Nursing
Hennepin Tech College
2013
Skills
- Inventory control procedures
- Employee scheduling
- Cash handling accuracy
- Loss prevention
- Banking and financial services background
- Store planning and design
- Mathematical aptitude
- Personnel training and development
- Organized
- Time management
- Detail-oriented
- High-end fashion knowledge
- Excellent multi-tasker
- Display design
- Strong communication skills
- Flexible schedule
- Personnel training and development
- Proficient in MS Office
Timeline
Library Clerk
Hennepin Tech College
11.2011 - 05.2013
Support Specialist
Roebuck and Sears
07.2007 - 12.2011
Customer Service Representative
Reliant Temporary Agency
06.2004 - 07.2007
Team Lead
Kmart Corporation
10.2001 - 05.2004
Call Center Supervisor
Best Buy
02.1998 - 07.2000
High School Diploma - Generals
Excel High School
Health and Nursing
Hennepin Tech College