Summary
Overview
Work History
Education
Skills
Professionalclosingstatement
References
Timeline
Generic

Lucinda Cooper

Indianapolis,IN

Summary

Dedicated operations manager with 2 years of experience in team leadership, quality assurance, and human resources management. Proven track record of fostering excellence in operational performance, improving processes, and driving continuous improvement. Skilled in managing employee relations, ensuring compliance, and developing strategic policies. Strong background in loan processing and customer service from previous roles in financial services.

Overview

14
14
years of professional experience

Work History

Operations Manager

BrewLogix
01.2022 - Current
  • Human Resources & PEO Management: Oversee HR processes, ensuring compliance and effective partnerships with Professional Employment Organizations (PEOs) to support workforce needs and company policies
  • Quality Assurance & Compliance: Implement and enforce best practices across quality assurance, compliance, and safety, maintaining high operational standards organization-wide
  • Team Leadership: Lead the operations team with a focus on performance, support, and development, fostering a culture of continuous improvement and excellence
  • Performance Tracking: Develop and monitor key performance indicators (KPIs) to evaluate operational efficiency and drive ongoing improvements
  • Hiring Process Oversight: Manage the hiring process and associated platforms, ensuring effective job postings, candidate tracking, and streamlined hiring processes
  • Process Development: Design and implement company-wide processes and policies, promoting efficiency and scalability
  • Strong leadership abilities, inspiring and motivating teams to exceed goals and deliver high-quality results
  • Strategic operational oversight with a focus on continuous improvement and achieving organizational objectives
  • Self-Motivated & Outcome-Driven: Consistently proactive with a strong focus on achieving results and driving team success
  • Technical Proficiency: Skilled in operating office equipment, including computers, copiers, and phone systems, with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Effective Communication: Able to interact professionally across various channels—face-to-face, phone, email, video conferencing, and written correspondence

Senior Loan Officer

Energy Plus Credit Union
08.2010 - 12.2021
  • Loan Processing and Closing: Managed end-to-end loan processing, from application review to final closing, ensuring accuracy and compliance with lending standards
  • Home Equity Line of Credit (HELOC): Specialized in processing, completing, and closing HELOC loans, providing expert guidance to clients throughout the process
  • Client Consultations: Conducted detailed loan consultations with clients to understand their needs and recommend suitable financial solutions
  • Document Preparation and Compliance: Prepared and reviewed loan documents to ensure all regulatory and compliance requirements were met
  • Part-Time Teller (2010): Began in a customer-facing role, building foundational skills in transactions and client service
  • Head Teller (Promoted 2013): Led teller operations, supporting team performance and overseeing cash handling procedures
  • Junior Loan Officer: Advanced to support loan processing, honing skills in application assessments and client relationship management
  • Senior Loan Officer: Promoted to lead loan officer, achieving high performance standards, consistently meeting lending targets, and maintaining exceptional customer satisfaction

Education

High School Diploma -

Arlington High School
Indianapolis, IN
06-1995

Skills

  • Self-Motivated
  • Goal-Focused
  • Technical Proficiency
  • Effective communication
  • Experienced with Microsoft Office Suite
  • Word
  • Excel
  • Outlook
  • Client Support
  • Financial Planning
  • Employee Onboarding
  • Financial Record Management
  • Policy Implementation
  • Document Control

Professionalclosingstatement

Driven by a commitment to excellence and a passion for organizational growth, I am excited to bring my skills in operations, human resources,and customer service to contribute to a thriving team. I look forward to the opportunity to discuss how my experience aligns with your organization's goals.

References

References available upon request.

Timeline

Operations Manager

BrewLogix
01.2022 - Current

Senior Loan Officer

Energy Plus Credit Union
08.2010 - 12.2021

High School Diploma -

Arlington High School

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Lucinda Cooper