Lucinda Dahlberg
New London,MN
Summary
Insightful Information Technology Manager with 16 years of IT leadership experience including oversight of infrastructure, application support, IP Telephony, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for a leading organization. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
32
32
years of professional experience
1
1
Certification
Work History
IT Supervisor 3 - IT Multidiscipline
U Of MN - Veterinary Diagnostic Laboratory
2007.01 - Current
- Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Collaborate with cross-functional teams, including network engineers, system administrators, and project managers, to address telephony-related requirements and align initiatives with broader organizational goals.
- Provide training and knowledge sharing sessions to internal staff and end-users on IP telephony systems, processes, and best practices. Empower users to leverage telephony technologies effectively and efficiently in their daily operations.
- Provide Cisco CCM/CUCM support and troubleshooting experience
- IPT Support for CUCM, Cisco Unity Express, Opeasy, and Clearspan.
- User support for Cisco Jabber and MS Teams
- Provisioning new phone lines, configuring voicemail settings, or addressing user inquiries related to telephony services in CUCM, Opeasy and Clearspan.
- Take a leadership role in telephony-related projects, including those involving CUCM and Webex.
- Experience with ICM scripting and IVR application.
- Creating and documenting user guides and configuration documentation to facilitate knowledge transfer and support continuity.
- Enhanced network efficiency by implementing system upgrades and monitoring performance.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- SharePoint Administration site setup, design and management for MNBAH.
- Maintain compliance with ERL voice standards, testing 933/911 calling to ensure that compliance is achieved.
- Designed and implemented Microsoft Access databases to streamline data management processes, resulting in improved efficiency and accuracy.
School Board Member
New London-Spicer Schools
2017.01 - Current
- Elected as chairman of the New London-Spicer School Board for 6 years.
- Completed 6+ years of leadership training.
- Effectively completed 2021 Special Election by working with Office of Secretary of State Office, County officials and township boards to facilitate and conduct a fair election.
- Interviewed, hired and evaluate the district’s superintendent.
- Adopted policies that gave district direction and set priorities and achieve its goals.
- Conducted successful 2021 District Operating Levy campaign, that resulted in 1.7 million increased revenue each year for 10 years.
- Communicate with legislators on legislation affecting education and school funding.
- Developed and implemented new committee structure for board efficiency
- Designed Incident Command Team Structure and lead collaborative meetings with a variety of stakeholders via Zoom during pandemic.
- Collaborated with board and superintendent to develop functional budgets within allocated funds
- Built productive relationships with board members, staff, families and community.
- Successfully negotiated mutually beneficial collective agreements between all certified and non-certified state for 4+ years
- Led projects and analyzed data to identify opportunities for improvement within district such as district wide technology plan.
Assistant Scientist
University Of Minnesota - Twin Cities
1991.10 - 2006.12
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.
- Conducted moderately complex analysis to support process development.
- Evaluated and implemented new technologies and laboratory techniques to improve quality and robustness of sample analysis.
- Conducted experiments in laboratory environment for product development purposes.
Education
Bachelor of Science - Public Health/Sociology
University of Minnesota - Twin Cities
Minneapolis, MN1996
Skills
- Network Administration
- Application support
- Self Motivation
- Problem-solving abilities
- Adaptability and Flexibility
- Active Listening
- Project Leadership with Empathy
- Relationship Building
Certification
- Project Management Certificate - June 2023
- SharePoint Administrator Training - 2013
- CompTIA A+ Training - 2010
- CCNA Training - 2006
- MS Access Training - 2003
Timeline
School Board Member
New London-Spicer Schools
2017.01 - Current
IT Supervisor 3 - IT Multidiscipline
U Of MN - Veterinary Diagnostic Laboratory
2007.01 - Current
Assistant Scientist
University Of Minnesota - Twin Cities
1991.10 - 2006.12
Bachelor of Science - Public Health/Sociology
University of Minnesota - Twin Cities
- Project Management Certificate - June 2023
- SharePoint Administrator Training - 2013
- CompTIA A+ Training - 2010
- CCNA Training - 2006
- MS Access Training - 2003
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