Lucinda De Groot
Frenchtown,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Driven energetic, and excited for the future.
Overview
8
8
years of professional experience
Work History
Promotional Brand Ambassador
Elevate Models Managment
06.2023 - Current
- Completed point of sale opening and closing procedures.
- Worked with store and event staff successfully in fast-paced environments through proactive communication and positive feedback.
- Communicated product value, quality, and style to educate and entice potential customers.
- Showed understanding of customer's personal preferences when offering product advice.
Customer Service Representative
Exoticars-USA
05.2023 - Current
- Scheduling appointments and connecting clients with our highly trained auto technicians.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracking customer service cases and updating service software with customer information.
- Following up with customers about resolved issues to maintain high standards of customer service.
Bartender
Room 112
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Intern
The Commencement Group
05.2022 - 07.2022
- Traveling cross country to school graduations to sell flowers and other merchandise
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Responsible for travel plans and supervise other team members
- Handling money and sales reports
- Nursing relationships between schools and the company
Receptionist
The Boulevard Salon
09.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Online Personal Shopper
Walmart
06.2021 - 08.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Server
El Tule
06.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Coffee Barista
The Bridge Cafe
03.2015 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Arts - Communication Studies
Rowan University
Glassboro, NJ12.2023
Skills
- Customer Identification and Qualification
- Purchase Incentives
- Emergency Procedures
- Group Management
- Conflict Mediation
- Managing Multiple Tasks
Timeline
Promotional Brand Ambassador
Elevate Models Managment
06.2023 - Current
Customer Service Representative
Exoticars-USA
05.2023 - Current
Bartender
Room 112
10.2022 - Current
Sales Intern
The Commencement Group
05.2022 - 07.2022
Receptionist
The Boulevard Salon
09.2021 - 03.2022
Online Personal Shopper
Walmart
06.2021 - 08.2021
Server
El Tule
06.2019 - 01.2020
Coffee Barista
The Bridge Cafe
03.2015 - 08.2018
Bachelor of Arts - Communication Studies
Rowan University
Similar Profiles
Maddison NeseyifMaddison Neseyif
Model at M & P Models (London) / Mirrrs Models (Germany) / Blow Models (Spain)Model at M & P Models (London) / Mirrrs Models (Germany) / Blow Models (Spain)
Chrislove BrandtChrislove Brandt
Promotional Model at TLC Models & Ace ModelsPromotional Model at TLC Models & Ace Models
Sarah FenwickSarah Fenwick
Model at Ciotti Models/Elmer Olsen ModelsModel at Ciotti Models/Elmer Olsen Models