Summary
Overview
Work History
Education
Skills
Timeline
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Lucinda Diaz

Kingsburg,CA

Summary

I have worked in customer service for over 20 years. I have developed a sense of understanding when it comes to challenges of giving a possible solution by knowing my offerings inside and out. I have the ability to empathize and walk in my customers shoes by Giving them the ability to feel important and offer the right solutions by making them feel important and needed.

Overview

13
13
years of professional experience

Work History

Waitress

Smokehouse Bar and Grill
Kingsburg, CA
07.2022 - 05.2024
  • Developed positive relationships with regular customers through friendly conversation.
  • Processed payments accurately using cash registers or POS systems.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Assisted other wait staff members in times of heavy customer traffic.

Extern

California cancer Associates
Fresno, CA
01.2023 - 01.2023
  • During my externship (CPT1) I completed a total of 50 venipunctures for blood testing from patients of varying age's, weights, and health statuses, meeting CLIA test standards. 40 hours of Phlebotomy training at the clinical site California cancer Association for research and Excellence.
  • Successfully completed the Requirements set forth by NHA, Inc as a certified Phlebotomy Technician #R9E2M6L3

Phlebotomy

Phlebotomy Training Specialist
Fresno , CA
03.2022 - 04.2022
  • Adhered to safety practices while performing phlebotomy procedures following universal precautions guidelines.
  • Actively participating in continuing education programs related to phlebotomy practices.

Manager

Brooks Ranch Restaurant
Kingsburg, CA
06.2011 - 03.2020
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with regulatory requirements and industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

CPT-02308260 - Phlebotomy

Phlebotomy Training Specialist
Fresno, CA
04-2022

High School Diploma -

Selma High School
Selma, CA
06-2004

Skills

  • Performed finger prick and vein blood test in compliance with infection control protocols
  • Performed venipuncture with a butterfly needle and needle
  • Performed successful blood draws while minimizing the risk of injury or infection to the patient
  • Order of draw
  • Following infection control standards
  • Maintaining confidentiality
  • Patient privacy
  • Applying tourniquets
  • Decontaminating puncture site
  • Palpation of appropriate vessels
  • Location of appropriate veins for blood collection
  • Placement of fine needles into blood vessels
  • Maintaining lab equipment
  • Properly label specimens
  • Preparing specimens for transport to the lab
  • Safely disposing of blood and bodily fluids
  • Customer Service
  • Performance Improvement
  • Service prioritization
  • Team Collaboration
  • Payment Processing
  • Safe Food Handling

Timeline

Extern

California cancer Associates
01.2023 - 01.2023

Waitress

Smokehouse Bar and Grill
07.2022 - 05.2024

Phlebotomy

Phlebotomy Training Specialist
03.2022 - 04.2022

Manager

Brooks Ranch Restaurant
06.2011 - 03.2020

CPT-02308260 - Phlebotomy

Phlebotomy Training Specialist

High School Diploma -

Selma High School

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Lucinda Diaz