Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
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Timeline
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Lucinda Fuqua

Mebane,NC

Summary

Motivated Store Manager with 26 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

19
19
years of professional experience

Work History

Retail Store Manager

The Childrens Place
Burlington, NC
08.2019 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Reduced shrinkage 3.0% by closely monitoring inventory and security procedures.


Assistant Store Manager

The Childrens Place
Mebane, NC
05.2016 - 03.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas weekly to identify and proactively resolve issues negatively impacting operations.

Sales Specialist

Kay Jewelers Outlet
Mebane, NC
12.2013 - 05.2016
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Provided Safety and responsible for opening and closing of store
  • Rotated merchandise and displays to feature new products and promotions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Retail Store Manager

Victoria's Secret & Victoria's Secret Pink
Durham, NC
03.2002 - 04.2013
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Hired, trained and supervised retail team members bringing in $5 million in annual revenue.
  • Reduced shrinkage by closely monitoring inventory and security procedures.

Education

High School Diploma -

Alamance Community College
Graham, NC

Skills

  • Administrative Management
  • Performance Monitoring
  • Corrective Actions
  • Special Assignments
  • Coaching and Mentoring
  • Operational Efficiency
  • Payroll Administration and Timekeeping
  • Cycle Count Audits
  • Customer Relations
  • Personnel Scheduling

Accomplishments

  • Promoted 5 times in 8 years with Victoria's Secret
  • Increased sales volume to Platinum Performance (top 100)
  • Finished # 10 in the company in 2005
  • Finished # 80 in the company 2009
  • Finished #78 in the company 2011
  • Awarded several trips to Chicago, New york City (fashion show) Miami Florida, Sedona Az, Laguna Beach Ca., Washington DC., And Boston Ma.
  • Ended 2021 and 2022 with an exceeds expectations in company metrics on yearly review with decreasing shrink from 3.4% to .4 % in product loss.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you work hard, the possibilities are endless.

Timeline

Retail Store Manager

The Childrens Place
08.2019 - Current

Assistant Store Manager

The Childrens Place
05.2016 - 03.2019

Sales Specialist

Kay Jewelers Outlet
12.2013 - 05.2016

Retail Store Manager

Victoria's Secret & Victoria's Secret Pink
03.2002 - 04.2013

High School Diploma -

Alamance Community College

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Lucinda Fuqua