Summary
Overview
Work History
Education
Skills
Day Phone
Evening Phone
Availability
References
Affiliations
Timeline
Generic

Lucinda Gonzales

Tucson,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile with exceptional success at leading both businesses and individuals into unprecedented financial growth. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.

Overview

37
37
years of professional experience

Work History

Property investment

Self employed
02.2008 - 06.2023
  • Own rental investment properties
  • Negotiating leases
  • Overseeing facilities management
  • Creating property operations budgets
  • Managing tenant disputes and complaints.

Evidence Technician

City of Tucson
08.2006 - 07.2008
  • Receiving, maintaining, and releasing custody of physical evidence
  • Documenting evidence received and released
  • Preparing evidence for storage
  • Preparing evidence for laboratory testing
  • Submitting and monitoring laboratory submissions and results
  • Determining proper laboratory testing requirements
  • Sealing, labeling and packaging evidence for laboratory use
  • Transportation of evidence to and from Crime laboratory
  • Federal, State and local jurisdictions
  • Creating photographs and/or videotapes of evidence
  • Transporting evidence from the crime scene
  • Preparing evidence for courtroom use
  • Ordering and purchasing office supplies
  • Serving as a point of contact for the general public, the district attorney’s office, crime labs, and law enforcement personnel
  • Educating law enforcement personnel, the courts, and the general public on departmental procedures related to the storage and release of evidence and property
  • Receiving and shipping packages
  • Assisting in budget preparation
  • Processing forms, reports, and documents related to laboratory requests and court orders
  • Employing records management and inventory techniques
  • Preparing and writing reports
  • Operating vehicles and processing of evidentiary vehicles
  • I possess excellent written and oral communications; superb organizational skills; and a deep understanding of crime scene investigation, forensic laboratory procedures, and the criminal justice system.

Services Assistant Manager

Marriott International
01.2003 - 03.2005
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments
  • Procurement as in order, inventory and delivery of essential and non essential supplies for the resort
  • Including all Housekeeping, Food and beverage, Spa and pertinent Departments
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc
  • Is helpful
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness
  • Prepares and distributes the Room assignment sheet and floor keys to room assistants
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
  • Schedules cleaning of all meeting rooms after a completed function
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc
  • Inventories cleaning supplies & linen stock to ensure adequate supplies
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as interviewing staff, hiring of staff, staff training, coaching, counselings and also enforces to the hotels standard operating procedures
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
  • Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy
  • Rewards employees who use their empowerment to meet or exceed guest expectations
  • Print all housekeeping related reports and traces from PMS
  • Assists in controlling expenses by the housekeeping department
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees
  • Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines
  • Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services
  • Attend to any guest complaints and take service recovery measures if required
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members
  • Prepare annual housekeeping budget
  • Submit requests for repair and periodic maintenance of cleaning equipment
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens
  • Assist all hospitality departments with ordering of critical and necessary items for events and conventions
  • Work with outside vendors for supplies for all Spa, Food and Beverage outlets and related concerns
  • As well as the housekeeping department and internal restaurants in providing and obtaining essential help to fulfill adequate employee shortages for events.

Correctional Service Officer II

Arizona Department of Corrections
01.1990 - 07.1993
  • Follow and enforce all prison rules and regulations
  • Distribute prison clothing and personal effects to new inmates
  • Frequently search inmates, vehicles, work areas, and recreational and housing spaces for contraband
  • Guard prison entrances/exits and screen visitors
  • Act as a security escort for visitors
  • Review incoming and outgoing mail to and from inmates
  • Conduct daily inmate head-counts
  • Discipline inmates, using de-escalation tactics and/or physical restraint as necessary
  • Observe and monitor prisoner behavior, health and activities at all times, looking for any disturbances or potential, threatening issues
  • Supervise all activities outside of housing cell (mealtimes, bathing routines, recreational, work, and educational activities)
  • Supervise and monitor those in solitary confinement or serving other detention measures
  • Patrol prison grounds looking for any security breaches or contraband
  • Help transport and escort prisoners between cells or facilities (can include driving prisoners in facility vehicle)
  • Ensure sufficient precaution is taken and proper restraining equipment applied when directly interacting with inmates
  • Assist with inmate rehabilitation efforts including job training and counseling
  • Answer inmate questions and concerns to a reasonable degree
  • Keep and submit detailed reports on prison behavior and conduct
  • Help conduct searches on prison grounds with any escapees
  • Work in accordance with prison protocol
  • Testify in court proceedings
  • Write detailed reports / keep detailed logs
  • Supervised work crews
  • Maintained logs and evaluations.

Guest service and security

Learjet modification Center
02.1988 - 05.1990
  • Provided security patrol and assistance for incoming flights
  • Conducted written reports and investigations of minor infractions of theft and other job related cases of plant, aircraft, employees and guest’s security
  • Interact with, and provide support to all levels of the Customers organisation and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff
  • Provide assistance and liaison services to completion centers and service facilities to ensure Learjet ‘s interests
  • Assist Customers and Learjet in the determination and processing of warranty claims on aircraft, completion and vendor warrantable issues as applicable
  • Analyse Customer maintenance and reliability data in support of the Maintenance Programs & Planning activities and in support of contractual requirements
  • Understand first-hand from operator’s maintenance crews current reliability and maintenance issues experienced by the operator’s fleet of aircraft
  • Present reliability and maintenance reports, analysis results and recommendations to the operator
  • Record and track Customer issues relating to the Fleet Operator issues and proactively promote best practices to drive reliability improvements
  • Provide informal on-site training as necessary to Customers, related service organisations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices
  • Provide factual, concise, and value added reports to both the Customer and Learjet internal departments on an as required basis
  • Set priorities and effectively escalate concerns within the Customers organisation and within Learjet
  • Provide Learjet Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same
  • Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices
  • Promote the services of both the Learjet Mobile Response Team and Bombardier Service Centers to operators as needs arise
  • Assist Customers in preparation for delivery of modified aircraft incl.; Survey Customer’s / operators facilities & recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Learjet OEM and Vendor training opportunities
  • Assistance of accommodations for guest and pilots for food and beverages, transportation and lodging.

City Council Aide

City Of Tucson, Arizona
02.2024 - Current
  • Delivered clerical support by handling range of routine and special requirements.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Supported staff on special assignments and ad hoc projects.
  • Coordinated and scheduled meetings and appointments.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

Bachelor of Arts - History

University of Arizona
Tucson, AZ

Associate's degree - Liberal arts

Pima Community College
Tucson, AZ
05.2008

Skills

  • Business Administration
  • Policy Implementation
  • Workforce Management
  • Cross-Functional Teamwork
  • Lead Generation
  • Complex Problem-Solving
  • Problem Solving
  • Emotional Intelligence
  • Staff Training and Development
  • Organizational Skills

Day Phone

520-490-5445

Evening Phone

520-490-5445

Availability

Permanent, Temporary, Telework, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules, Tucson, United States

References

Elsa Martinez, 5204906904, Hazel28726@yahoo.com

Affiliations

  • American Legion Auxiliary
  • Fraternal of Police/ Corrections

Timeline

City Council Aide

City Of Tucson, Arizona
02.2024 - Current

Property investment

Self employed
02.2008 - 06.2023

Evidence Technician

City of Tucson
08.2006 - 07.2008

Services Assistant Manager

Marriott International
01.2003 - 03.2005

Correctional Service Officer II

Arizona Department of Corrections
01.1990 - 07.1993

Guest service and security

Learjet modification Center
02.1988 - 05.1990

Associate's degree - Liberal arts

Pima Community College

Bachelor of Arts - History

University of Arizona

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