Lucinda Gross
Cañon City,CO
Summary
Passionate about supporting patients in all environments dealing with mental health concerns. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to consumers. Bringing top-notch multitasking, organizational and conflict management skills. Competent DSP with demonstrated success in helping all consumers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist Clerk
Family American Ins
05.2003 - 08.2025
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Developmentally Disabled DSP
Starpoint Adult Services
03.2010 - 09.2018
- Promoted health and wellness by providing caring emotional support and encouragement
- Consulted with administrators and case workers to offer important mental health support to consumers
- Enhanced successful outcomes by helping each participate in recreational activities alone or in groups
- Worked to improve and enhance consumers lives through effective and compassionate care
- Supervised daily activities and provided assistance when needed
- Administered medication as directed
- Developed rapport to create safe and trusting environment for care
- Monitored progress and documented any health status changes
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Recognized and reported abnormalities and/or changes in consumers health status to case manager
- Monitored and assisted consumers through individual service plans
- Entrusted to handle confidential and sensitive situations in professional matter.
Developmentally Disabled Direct Care Staff
Center Of Family Love
08.2015 - 02.2016
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor
- Maintained clean, safe and well-organized patient environment
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Certified Tax Preparer
Jackson Hewitt Inc.
02.2015 - 05.2015
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Completed and filed returns with tax departments at local, state and federal levels
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Meat Cutter
Albertsons Grocery Store
06.2004 - 07.2005
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Education
GED -
UAACOG
Canon City, CONo Degree: Medical Administrative - Medical Administrative Assistant
National American University - Rapid City
Rapid City, SDNationally Certified: Phlebotomy - Phlebotomy
National American University - Rapid City
Rapid City, SD03.2016
Skills
- Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety
- Discerning, well-organized and respectful of consumers needs
- Patient Assessments
- Community integration
- EMR / EHR
- Care plan assessment
- Medication Administration
- Developmental Disabilities
Certification
Phlebotomy certification
Timeline
Developmentally Disabled Direct Care Staff
Center Of Family Love
08.2015 - 02.2016
Certified Tax Preparer
Jackson Hewitt Inc.
02.2015 - 05.2015
Developmentally Disabled DSP
Starpoint Adult Services
03.2010 - 09.2018
Meat Cutter
Albertsons Grocery Store
06.2004 - 07.2005
Receptionist Clerk
Family American Ins
05.2003 - 08.2025
GED -
UAACOG
No Degree: Medical Administrative - Medical Administrative Assistant
National American University - Rapid City
Nationally Certified: Phlebotomy - Phlebotomy
National American University - Rapid City
Phlebotomy certification
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