Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Lucinda Haney

Seguin

Summary

Dynamic customer service professional with extensive experience at Domino's Pizza, excelling in cash handling and point-of-sale operations. Proven ability to enhance customer satisfaction through effective communication and empathy. Recognized for consistently exceeding sales goals while maintaining a strong work ethic and fostering team collaboration. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Dollar General Store
New Braunfels
03.2020 - 09.2021
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Welcomed customers, offering assistance to help find store items.

Carhop Server

Sonic
Lufkin
03.2019 - 03.2020
  • Restocked kitchen supplies by rotating food according to dates and health guidelines.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collaborated with team members to streamline service and reduce wait times.
  • Kept work areas clean and organized throughout shift.
  • Filled condiments and napkin containers during slack periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled customer complaints with professionalism, aiming for immediate resolution.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Monitored inventory levels of condiments and dining ware, restocking as needed.
  • Participated in team meetings to discuss service improvements and customer feedback.
  • Responded to ad hoc cleaning duties at end of shift.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Maintained cleanliness and organization in the work area, ensuring a hygienic environment.
  • Greeted customers and provided them with menus.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Offered condiments, utensils, and napkins as part of the service.
  • Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
  • Verified the accuracy of guest orders prior to delivery or pickup.
  • Ensured compliance with food safety regulations during all stages of food handling.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Informed management about low inventory levels of certain items.
  • Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.

CSR

Domino's Pizza
Lufkin
06.2018 - 03.2019
  • Excelled in exceeding daily credit card application goals.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Handled customer inquiries and complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Generated reports on customer inquiries and complaints for management review.
  • Processed orders, forms, applications, and requests.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Strengthened customer retention by offering discount options.
  • Gathered feedback from customers regarding products and services.
  • Supported sales team members to drive growth and development.

Education

High School Diploma -

Trona High School
Trona, CA
06-2018

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Inventory management
  • Product pricing
  • Coupon processing
  • Team collaboration
  • Training and onboarding
  • Order taking
  • Order packaging
  • Ordering and stocking
  • Empathy and patience
  • Work ethic and integrity
  • Written and verbal communication
  • Daily reporting

Affiliations

  • welding
  • drawing
  • love walking
  • trying new envirments

Languages

Spanish
Elementary
English
Professional

Certification

  • ceritfication for welding in high school

Timeline

Cashier

Dollar General Store
03.2020 - 09.2021

Carhop Server

Sonic
03.2019 - 03.2020

CSR

Domino's Pizza
06.2018 - 03.2019

High School Diploma -

Trona High School

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Lucinda Haney