LUCINDA H ESPINOZA HILGENFELD

• Provide culturally and linguistically appropriate client-centered, trauma-informed support. • In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency. • Consistently review service plan and update throughout the program period. • Provide virtual support to meet identified needs including school enrollment, referral to healthcare, social services, benefits enrollment, and connection to employment services, as applicable. • Maintain and detail client interaction in accordance with program requirement timeframe. • Conduct virtual home assessment in accordance with program requirements. • Ensure the provision of gender-equitable services. • Closely monitor service provision to ensure non-duplication with other federally funded programs. • Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement. • Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration. • Maintain up-to-date documentation in client's case file and online database to ensure services and interactions are clearly documented throughout the client's service period. • Submit programmatic reports as required. • Coordinate and collaborate with key area stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner. • Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary. • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals. • Other duties as assigned.

• Managed team schedules and delegated tasks to ensure efficiency
• Monitored employee performance metrics to ensure adherence to quality standards
• Conducted performance evaluations and provided constructive feedback for employee growth
• Collaborated with other departments to streamline processes and improve overall productivity
• Led weekly team meetings to discuss updates, progress, and address any concerns or issues
• Provided support during audits by providing records and documentation as requested
• Established rapport with clients, vendors, suppliers, ensuring strong relationships were maintained
• Fostered environment where employees felt comfortable voicing concerns or asking questions
• Trained new employees on company policies, procedures, and software systems
• Reviewed daily data reports for accuracy and addressed any discrepancies immediately
• Monitored numerous employee activities and assigned tasks to cover demand
• Evaluated staff performance, communicating feedback, and setting personal goals
• Kept paperwork updated with internal standards and legal requirements

• Maintains communication with the designated Clinician to ensure all UC identified to be at risk or a victim of sexual abuse or sexual harassment, are appropriately referred and provided with in care and aftercare services
• Document the Safety and Well Being Follow-Up Call and report any safety concerns in accordance with ORR Safety and Well Being Follow-Up Call
• Ensure the placement in care is appropriate and services provided meet the needs of the UC, CMs will have weekly interaction with UCs
• Ensure ORR safe and timely release policy revisions are appropriately implemented within required timeframes
• Tracks and monitors each UC's progress to ensure the full range of program services are provided in an integrated and comprehensive manner
• Collaborate with the Reunification Specialist to provide guidance and maintain current on ORR policy and release requirements to ensure timelines are met
• Maintain ongoing communications with the PSA Compliance Manager to ensure all relevant in care and after care services are provided to UC, in accordance with ORR PSA Policy
• Serve as primary liaison between ORR, DHS, Border Patrol, legal services and Immigration Court
• Plan and coordinate internal departmental meetings, case staffing, repatriations, attorney-UC visits, LOPC appointments and referrals to the Young Center for Immigrant Children's Rights
• Manage the safe and timely release process, conduct monthly random file audits, maintain knowledge of all serious incidents (SIRs), review safety plans, assist in the coordination of the HOH Evacuation Process
• Communicate all placement referrals with Lead Clinician and remain on call
• Submit daily reports to ORR including the daily capacity count (as maintained by YCWDECM), daily medical/special needs report, reunification and discharge reports and safe and timely release case status
• Ensure that the continuation of services, case management and reunification services will be provided 7 days a week
• Attend case staffing with funding source representative
• Attend all organizational required trainings
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to
• Attend training that will enhance professional growth as Case Manager or other topics as deemed appropriate
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S
• Maintain a safe, clean, and hazard-free work area
• Ensure the proper supervision of youth at all times
• Able to react to change productively and handle other essential tasks as assigned

• Maintains communication with the designated Clinician to ensure all UC identified to be at risk or a victim of sexual abuse or sexual harassment, are appropriately referred and provided with in care and aftercare services
• Document the Safety and Well Being Follow-Up Call and report any safety concerns in accordance with ORR Safety and Well Being Follow-Up Call
• Ensure the placement in care is appropriate and services provided meet the needs of the UC, CMs will have weekly interaction with UCs
• Ensure ORR safe and timely release policy revisions are appropriately implemented within required timeframes
• Tracks and monitors each UC's progress to ensure the full range of program services are provided in an integrated and comprehensive manner
• Collaborate with the Reunification Specialist to provide guidance and maintain current on ORR policy and release requirements to ensure timelines are met
• Maintain ongoing communications with the PSA Compliance Manager to ensure all relevant in care and after care services are provided to UC, in accordance with ORR PSA Policy
• Serve as primary liaison between ORR, DHS, Border Patrol, legal services and Immigration Court
• Plan and coordinate internal departmental meetings, case staffing, repatriations, attorney-UC visits, LOPC appointments and referrals to the Young Center for Immigrant Children's Rights
• Manage the safe and timely release process, conduct monthly random file audits, maintain knowledge of all serious incidents (SIRs), review safety plans, assist in the coordination of the HOH Evacuation Process
• Communicate all placement referrals with Lead Clinician and remain on call
• Submit daily reports to ORR including the daily capacity count (as maintained by YCWDECM), daily medical/special needs report, reunification and discharge reports and safe and timely release case status
• Ensure that the continuation of services, case management and reunification services will be provided 7 days a week
• Attend case staffing with funding source representative
• Attend all organizational required trainings
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to
• Attend training that will enhance professional growth as Case Manager or other topics as deemed appropriate
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S
• Maintain a safe, clean, and hazard-free work area
• Ensure the proper supervision of youth at all times
• Able to react to change productively and handle other essential tasks as assigned

• Maintains communication with the designated Clinician to ensure all UC identified to be at risk or a victim of sexual abuse or sexual harassment, are appropriately referred and provided with in care and aftercare services
• Document the Safety and Well Being Follow-Up Call and report any safety concerns in accordance with ORR Safety and Well Being Follow-Up Call
• Ensure the placement in care is appropriate and services provided meet the needs of the UC, CMs will have weekly interaction with UCs
• Ensure ORR safe and timely release policy revisions are appropriately implemented within required timeframes
• Tracks and monitors each UC's progress to ensure the full range of program services are provided in an integrated and comprehensive manner
• Collaborate with the Reunification Specialist to provide guidance and maintain current on ORR policy and release requirements to ensure timelines are met
• Maintain ongoing communications with the PSA Compliance Manager to ensure all relevant in care and after care services are provided to UC, in accordance with ORR PSA Policy
• Serve as primary liaison between ORR, DHS, Border Patrol, legal services and Immigration Court
• Plan and coordinate internal departmental meetings, case staffing, repatriations, attorney-UC visits, LOPC appointments and referrals to the Young Center for Immigrant Children's Rights
• Manage the safe and timely release process, conduct monthly random file audits, maintain knowledge of all serious incidents (SIRs), review safety plans, assist in the coordination of the HOH Evacuation Process
• Communicate all placement referrals with Lead Clinician and remain on call
• Submit daily reports to ORR including the daily capacity count (as maintained by YCWDECM), daily medical/special needs report, reunification and discharge reports and safe and timely release case status
• Ensure that the continuation of services, case management and reunification services will be provided 7 days a week
• Attend case staffing with funding source representative
• Attend all organizational required trainings
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to
• Attend training that will enhance professional growth as Case Manager or other topics as deemed appropriate
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S
• Maintain a safe, clean, and hazard-free work area
• Ensure the proper supervision of youth at all times
• Able to react to change productively and handle other essential tasks as assigned

• Maintains communication with the designated Clinician to ensure all UC identified to be at risk or a victim of sexual abuse or sexual harassment, are appropriately referred and provided with in care and aftercare services
• Document the Safety and Well Being Follow-Up Call and report any safety concerns in accordance with ORR Safety and Well Being Follow-Up Call
• Ensure the placement in care is appropriate and services provided meet the needs of the UC, CMs will have weekly interaction with UCs
• Ensure ORR safe and timely release policy revisions are appropriately implemented within required timeframes
• Tracks and monitors each UC's progress to ensure the full range of program services are provided in an integrated and comprehensive manner
• Collaborate with the Reunification Specialist to provide guidance and maintain current on ORR policy and release requirements to ensure timelines are met
• Maintain ongoing communications with the PSA Compliance Manager to ensure all relevant in care and after care services are provided to UC, in accordance with ORR PSA Policy
• Serve as primary liaison between ORR, DHS, Border Patrol, legal services and Immigration Court
• Plan and coordinate internal departmental meetings, case staffing, repatriations, attorney-UC visits, LOPC appointments and referrals to the Young Center for Immigrant Children's Rights
• Manage the safe and timely release process, conduct monthly random file audits, maintain knowledge of all serious incidents (SIRs), review safety plans, assist in the coordination of the HOH Evacuation Process
• Communicate all placement referrals with Lead Clinician and remain on call
• Submit daily reports to ORR including the daily capacity count (as maintained by YCWDECM), daily medical/special needs report, reunification and discharge reports and safe and timely release case status
• Ensure that the continuation of services, case management and reunification services will be provided 7 days a week
• Attend case staffing with funding source representative
• Attend all organizational required trainings
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to
• Attend training that will enhance professional growth as Case Manager or other topics as deemed appropriate
• Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S
• Maintain a safe, clean, and hazard-free work area
• Ensure the proper supervision of youth at all times
• Able to react to change productively and handle other essential tasks as assigned

• Conducted research on various topics as requested by pastors or church leaders
• Provided support to volunteers by coordinating schedules and providing necessary resources
• Coordinated communication between various departments, such as finance, administration, and outreach
• Maintained organized filing system for important ministry documents
• Developed relationships with community organizations to strengthen partnerships
• Supported recruitment of new volunteers through advertising campaigns and personal outreach
• Assisted in planning and executing events, including conferences and workshops
• Scheduled appointments for pastoral counseling sessions
• Met program needs with strong volunteer recruitment and training strategies
• Helped congregations grow using direct study and general religious education courses
• Determined budget priorities based on previous revenue and program cost data
• Counseled individuals on health concerns, interpersonal relationships and financial matters