- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I like trying new recipes and food trends
- Gardening
- Passionate about balancing physical health with mental and emotional wellness
Lucinda Isabel Creasy
Mission
Summary
An experienced leader and instructor; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals
Professional with strong background in designing and developing instructional materials for diverse audiences. Adept at utilizing range of educational technologies and methodologies to create effective learning experiences. Known for strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Recognized for excellent communication, problem-solving abilities, and fostering productive team environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Instructional Designer II
Lone Star National Bank
05.2022 - Current
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Contributed to development of comprehensive employee training courses.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Fostered a culture of continuous learning through ongoing professional development initiatives within the organization.
Assistant Operations Officer and Instructor
Greater State Bank
08.2017 - 05.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Contributed to the achievement of revenue targets through effective workflow management and task prioritization.
- Improved customer satisfaction rates by addressing concerns promptly and implementing appropriate solutions.
- Implemented training programs to improve employee skills, resulting in increased efficiency and productivity.
- Played a key role in the successful launch of new products/services by assisting with market research, planning, and execution.
- Collaborated with cross-functional teams for effective project management and successful implementation of company initiatives.
- Supported executive leadership through timely reporting on operational metrics, trends, challenges, achievements.
- Managed daily schedules and workflows to ensure timely completion of tasks and projects.
Instructional Designer II, Instructional Designer I, Jr. Instructional Designer, Lobby Service Specialist
Lone Star National Bank
01.2010 - 07.2017
- Perform research and needs-analysis for training programs
- Design computer based training programs to suite/adapt targeted audiences
- Coordinated the production of training materials and the distribution to trainers
- Provide engaging exercises and activities that enhance the learning process
- Work with subject matter expects to identify target audience’s training needs
- Developed measures to identify performance strength, such as: achievement tests, questionnaires, simulations, interviews and performance checklists
- Maintain project documentation and course folders
- Oversee all aspects of publication orders including inventory and maintenance of inventory
- Oversee all administrative aspects of seminars including registrations, confirmations, certificates, badges & evaluations, preparation and mailing of materials to seminar sight
- Assist Office Manager in the processing of Annual Conference registrations, preparation of packets, badges and delegate materials
- Assist with bookkeeping/accounting functions as appropriate
- Assist Office Manager in developing and instituting methods for quality control and accuracy in membership, conference, and other databases
- Perform other duties as assigned
Teller
Compass Bank
01.2008 - 12.2010
- Additional work history available upon request.
Teller
International Bank of Commerce
01.2006 - 12.2008
- Additional work history available upon request.
Cashier
Aguilar’s Meat Market
01.2001 - 12.2006
- Additional work history available upon request.
Education
Instructional Design and Delivery Certificate -
American Public University
Charles Town, WV07.2015
Adobe Captivate Beginner Training -
iCONLOGIC
04.2015
Adobe Captivate Advance Training -
iCONLOGIC
04.2015
Instructor/Facilitator Certificate -
Langivin Learning Services
04.2015
High School Diploma -
Edinburg High School
Edinburg, Texas01.2007
Skills
- Learning strategies
- Workload prioritization
- Strong communication skills
- Instructional strategies
- Operational efficiency
- Class instruction
- Survey management
- Content writing
- Learning management systems
- E-learning design
- Video editing
- Excellent time management skills
- Training program development
- Continuous professional development
- Collaborative team player
Accomplishments
- Lead a team of 10-12 staff members.
- Achieved success by completing projects with accuracy and efficiency with minimal supervision.
- Won “Most Valuable Player” award at Lone Star National Bank in 2024.
- Received commendations from Bank President for successfully working with employees and always providing a excellent training environment.
Education Certificates
- Ashford University, San Diego, California, 06/30/19, Bachelor’s degree in Early Childhood Education
- American Public University, Charles Town, WV, 07/31/15, Instructional Design and Delivery Certificate
- ICONLOGIC, 04/30/15, Adobe Captivate Beginner Training
- ICONLOGIC, 04/30/15, Adobe Captivate Advance Training
- Langivin Learning Services, 04/30/15, Instructor/Facilitator Certificate
- Edinburg High School, Edinburg, Texas, 05/31/07, High School Diploma, Distinguished/Honor Graduate
Certification
- Instructional Designer Certificate
Interests
Timeline
Instructional Designer II
Lone Star National Bank
05.2022 - Current
Assistant Operations Officer and Instructor
Greater State Bank
08.2017 - 05.2022
Instructional Designer II, Instructional Designer I, Jr. Instructional Designer, Lobby Service Specialist
Lone Star National Bank
01.2010 - 07.2017
Teller
Compass Bank
01.2008 - 12.2010
Teller
International Bank of Commerce
01.2006 - 12.2008
Cashier
Aguilar’s Meat Market
01.2001 - 12.2006
Adobe Captivate Beginner Training -
iCONLOGIC
Adobe Captivate Advance Training -
iCONLOGIC
Instructor/Facilitator Certificate -
Langivin Learning Services
High School Diploma -
Edinburg High School
Instructional Design and Delivery Certificate -
American Public University
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