Lucinda Kittrell
Chesapeake,VA
Summary
Versatile and results-oriented professional with a background strong in people skills. Exemplary in customer service and organizational tasks. Excelled in supervising teams and enhancing guest satisfaction, demonstrated by seamless event setups and memorable guest experiences. Proven ability in driving projects to completion, showcasing strong leadership and effective communication skills.
Overview
11
11
years of professional experience
Work History
Floral Designer Assistant
Leslie Harris Floral Design
09.2020 - Current
- Collaborated with team members to complete complex projects on time and within budget
- Maintained a clean and organized workspace, ensuring smooth operations during high-volume periods.
- Assisted head floral designer in executing large event installations, resulting in seamless event setups and client satisfaction.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Turndown Attendant
GoldKeyPHR
03.2023 - 02.2024
- Supervised up to 6 employees twice weekly
- Provided exceptional hospitality by assisting guests with their inquiries, requests, or concerns related to their stay experience.
- Effectively communicated with team members, fostering an environment of open dialogue and teamwork to achieve departmental goals.
- Exemplified excellent customer service skills by taking initiative and going above-and-beyond to create memorable experiences for guests during their stay.
- Collaborated with front desk staff to address guest requests or concerns, resulting in swift resolution and enhanced guest satisfaction.
Youth Development Specialist
Southside Boys and Girls Club
05.2020 - 01.2022
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Collaborated with fellow staff members to design comprehensive programs addressing the diverse needs of participating youths.
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
- Promoted positive behaviors among participants by implementing evidence-based prevention and intervention techniques.
Cashier/ Cut Flower Manager
Norfolk Wholesale Floral
03.2014 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processing weekly flower shipments along with orders, invoices, and order tags daily.
- Maintained care and storage of all flowers, plants, and coolers (3).
Education
GED -
Madison Career Center
Norfolk, VASkills
Driver’s license
Sales and receiving
Customer Service
Supervisor experience
Organizational skills
Timeline
Turndown Attendant
GoldKeyPHR
03.2023 - 02.2024
Floral Designer Assistant
Leslie Harris Floral Design
09.2020 - Current
Youth Development Specialist
Southside Boys and Girls Club
05.2020 - 01.2022
Cashier/ Cut Flower Manager
Norfolk Wholesale Floral
03.2014 - 10.2019
GED -
Madison Career Center
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