Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucinda Lopez

Butte,MT

Summary

Seeking a career growth opportunity in your company, which best utilizes my skill set and further develop my craft, offering the opportunity for advancement to make a real contribution to this company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Grocery Stocker

Town and Country Supermarket
05.2019 - 12.2021
  • Sorts and stocks products on shelves and in the backroom
  • Assists fellow associates as needed throughout the store
  • Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately
  • Engages with vendors and drivers with a positive attitude
  • Implemented effective merchandising strategies to showcase products and drive sales
  • Demonstrated exceptional organizational skills in maintaining inventory and optimizing store layout
  • Managed stock replenishment processes to ensure uninterrupted availability of products
  • Provided outstanding customer service by addressing inquiries, resolving issues, and assisting with product selection.

Bar Manager

Longhorn Ropers
02.2017 - 10.2019
  • Managed inventory levels and ensured adequate stock availability
  • Trained staff members on company policies, procedures, and customer service standards
  • Selected and curated an extensive beverage menu to cater to diverse customer preferences
  • Oversaw all bar operations, including ordering supplies, maintaining cleanliness, and ensuring compliance with health and safety regulations
  • Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards
  • Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation.

Breakfast Server

4B's Restaurant
01.2015 - 02.2017
  • Provided exceptional customer service by addressing and resolving customer inquiries and concerns
  • Followed proper food handling procedures to ensure food safety and prevent contamination
  • Demonstrated extensive menu knowledge to educate customers and make appropriate recommendations
  • Took accurate orders and ensured prompt delivery of food items
  • Arranged table settings according to company standards to create an inviting dining atmosphere
  • Handled cash transactions efficiently and accurately, reconciling cash drawer at the end of each shift.

Fine Dining Server/Cocktail Server

Silver Star Steak Company
05.2008 - 10.2013
  • Provided exceptional customer service by actively listening to customer needs and ensuring a positive dining experience
  • Demonstrated extensive menu knowledge to assist customers in making informed food and beverage choices
  • Set tables with precision and attention to detail to create an inviting and aesthetically pleasing dining environment
  • Utilized effective upselling techniques to maximize sales and enhance customer satisfaction
  • Accurately identified and accommodated customers' food allergies to ensure their safety and enjoyment
  • Extended wine knowledge and proper serving techniques.

Front Desk Associate

Best Western
08.2005 - 02.2007
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner
  • Efficiently managed reservations for a high volume of guests
  • Performed prompt and accurate check-in/check-out processes for customers
  • Effectively handled a high volume of incoming calls and provided information or assistance as needed
  • Employed problem-solving skills to quickly address customer concerns and ensure satisfaction
  • Computed customers bill, collected payment in form of cash, vouchers, credit and debit cards, gave receipts and gave accurate change for guests
  • Balanced all credit card transactions in computer to match the credit card machine totals
  • Handled guest complaints in a polite and professional manner
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Education

High school Diploma -

Butte High School
Butte, MT

Skills

  • Administrative Experience
  • Customer service (10 years)
  • Inventory Control
  • Multitasking/Time management
  • Detail-oriented
  • Active listening
  • Microsoft Word
  • POS systems
  • Cash Handling
  • Critical and creative thinking
  • Management
  • Teamwork
  • Cleaning Experience
  • Hospitality
  • Supervising experience

Certification

Driver's License

Timeline

Grocery Stocker

Town and Country Supermarket
05.2019 - 12.2021

Bar Manager

Longhorn Ropers
02.2017 - 10.2019

Breakfast Server

4B's Restaurant
01.2015 - 02.2017

Fine Dining Server/Cocktail Server

Silver Star Steak Company
05.2008 - 10.2013

Front Desk Associate

Best Western
08.2005 - 02.2007

High school Diploma -

Butte High School

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Lucinda Lopez