Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lucinda Michelin

Traverse City,MI

Summary

Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Business Analytics & EMR Coordinator

Munson Medical Center
02.2016 - Current
  • Leveraged data and analytics to make informed decisions and drive process improvements.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded personnel in oncology applications including physician, APP's, clinical and clerical staff members. Developed exercises focused on developing key skills.
  • Successfully implemented Oncology suite of software applications in 7 sites with roadmap for 2 more sites in 2025.
  • Coordinated with IT department to upgrade oncology technology infrastructure.
  • Developed detailed plans for several committee groups including survivorship televox, doxy.me as well as Equicare and G4 studios.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions. Developed and implemented workflow and process improvement for standardization across the oncology service line.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost practice morale.
  • Participate in Oncology leadership operations, Oncology section meetings, Oncology Operations, and
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Streamlined and monitored quality programs to achieve accreditations and compliance. Including COC, NAPBC, NAPRC, MIPS, MACRA, CQM, & MOQC.

Manager of Medical Practice & Business Operations

David P. Michelin, MD PC
04.2013 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase productivity.
  • Developed a strong office culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Practice Manager/Marketing Director

Bay Area Oral & Maxillofacial Surgery
03.2006 - 06.2013
  • General office management procedures
  • Month end reporting utilizing Microsoft Word, as well as Microsoft Excel, including formulas, graphs and charts
  • Computerized accounting and billing program, financial planning, accounts receivable, accounts payable, payroll, daily deposits, human resources, collections
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Surgical and implant treatment coordinator, providing educational presentations for surgical procedures with prepared materials
  • Ordered all office supplies and kept check on inventory levels.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Created and implemented organizational policies and procedures.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.

Practice Manager of Operations

Traverse Area Hematology and Oncology, PC
07.1996 - 10.2005
  • Budget corporation yearly cash flow, develop and implement financial budget.
  • Manage and construct spread sheets for chemotherapy purchasing
  • Month and year end excel reporting, with formulas, spread sheets and graphs
  • Power point presentations for board regarding continued contracted insurance companies
  • Participate in legal aspects of contracting with suppliers in conjunction with corporate attorney
  • Negotiate pharmaceutical contracts for price comparisons on chemotherapy agents and supplies
  • Committee member for Michigan Society of Hematology/Oncology, created, implanted and maintained contracts for various suppliers for state group purchasing organization
  • Human Resource Manager; plan and facilitate educational activities for staff
  • Facilitate Staff meetings as well as departmental meetings
  • Documentation for state and federal reporting on employees, OSHA and worker’s compensation
  • Handle all aspects of hiring, evaluations, training and additional job tasks requirements for all departments
  • Authored first Employee Handbook and Traverse Area Hematology/Oncology, P.C Procedure and Policy book
  • Established positive and effective communication among office staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Education

1990 -1992 - Health Administration

Indiana University
South Bend, IN

1988 -1990 - Business Administration And Management

Liberty University
Lynchburg, VA

Skills

  • Administrative Leadership
  • Process Improvement
  • Best Practices Implementation
  • Work Planning and Prioritization
  • Relationship Building
  • Strategic Planning

References

Available Upon Request

Certification

  • Certified Health Care Manager: MSHO
  • Active participant in Michigan Oncology Quality Consortium Medical Oncology & Gynecologic Oncology
  • Cancer Administrator and committee member with Commission on Cancer
  • Past committee member for GPO contract negotiations

Timeline

Business Analytics & EMR Coordinator

Munson Medical Center
02.2016 - Current

Manager of Medical Practice & Business Operations

David P. Michelin, MD PC
04.2013 - 02.2016

Practice Manager/Marketing Director

Bay Area Oral & Maxillofacial Surgery
03.2006 - 06.2013

Practice Manager of Operations

Traverse Area Hematology and Oncology, PC
07.1996 - 10.2005

1990 -1992 - Health Administration

Indiana University

1988 -1990 - Business Administration And Management

Liberty University

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Lucinda Michelin