Summary
Overview
Work History
Education
Skills
Timeline
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Lucinda Pursell

Cincinnati

Summary

Motivated professional with extensive experience in creating, managing, and supporting well-rounded teams to foster optimal customer service. Adept at product knowledge, internal relations, team dynamics, and visual operations. Committed to cultivating an environment conducive to increased sales and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Coordinator

DMG
Cincinnati
08.2023 - Current
  • Efficiently processed and tracked customer work orders, ensuring timely submission into client systems and platforms for seamless operations
  • Leveraged subject matter expertise to deliver operational excellence, guiding customers through the entire work order process from initiation to completion
  • Coordinated service providers and scheduling in response to incoming work orders, ensuring clear communication regarding project status and timely completion
  • Managed contracts and enforced SLA compliance, guaranteeing that service delivery consistently met or exceeded customer expectations
  • Developed and executed reporting to effectively monitor work order management and identify areas for improvement
  • Utilized independent decision-making skills while collaborating with team members to enhance operational efficiency and productivity

Financial Solutions Specialist

First Commonwealth Bank
Cincinnati
02.2022 - 08.2023
  • Provided personalized guidance to individuals, enhancing their financial well-being and future stability
  • Efficiently processed daily transactions and managed client accounts, offering expert advice on tailored financial solutions
  • Cultivated strong client relationships through exceptional service and effective communication, fostering trust and loyalty
  • Collaborated on quarterly promotions, contributing to strategic initiatives that increased brand visibility and client engagement
  • Analyzed reports to identify opportunities for improving outreach and driving branch growth, resulting in enhanced customer acquisition and retention

Store Manager

Akira
Cincinnati
07.2020 - 01.2022
  • Recruited, trained, and developed a high-performing team of 15, fostering a collaborative culture focused on growth
  • Conducted semi-annual performance reviews, delivering constructive feedback and setting actionable goals to enhance employee engagement
  • Led and motivated the sales team to consistently exceed daily and monthly sales targets through strategic planning
  • Ensured merchandising standards during new product launches, optimizing presentation to maximize sales potential
  • Leveraged market trend insights to drive strategic decision-making and enhance competitive positioning
  • Managed daily store operations, including opening, closing, and maintaining a clean, organized environment
  • Implemented and upheld store policies and procedures to ensure operational efficiency
  • Addressed customer inquiries and resolved complaints effectively to enhance satisfaction
  • Oversaw inventory control, including ordering and stock management, to maintain optimal inventory levels

Store Manager

ALDO INC. (Call It Spring)
Cincinnati
08.2018 - 03.2020
  • Fostered a positive team environment that encouraged collaboration and achievement of shared goals
  • Managed sales, merchandising, and inventory control with a team of 3 part-time and 2 full-time employees, ensuring operational efficiency
  • Streamlined workflows by strategically organizing and implementing clear job roles and functions to enhance productivity
  • Developed and executed strategies to increase sales and drive profitability
  • Monitored sales performance and identified opportunities for improvement
  • Managed budgets and tracked expenses to maintain financial accountability

Education

Bachelor of Arts - Organizational Leadership and Management, Business, Communications Studies

Xavier University
Cincinnati, OH

Skills

  • Effective Communication (Written and Verbal)
  • Relationship Building and Client Engagement
  • Market Trend Analysis
  • Detail-Oriented and Organized
  • Training and Mentoring
  • Team Leadership and Development
  • Customer Service Excellence
  • Project Management
  • Adaptability and Problem-Solving

Timeline

Operations Coordinator

DMG
08.2023 - Current

Financial Solutions Specialist

First Commonwealth Bank
02.2022 - 08.2023

Store Manager

Akira
07.2020 - 01.2022

Store Manager

ALDO INC. (Call It Spring)
08.2018 - 03.2020

Bachelor of Arts - Organizational Leadership and Management, Business, Communications Studies

Xavier University

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Lucinda Pursell