Lucinda Wipf
Newport News,Virginia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
29
29
years of professional experience
Work History
Market Operations Manager, Director of Operations, Executive General Manager
BAR LOUIE
05.2012 - Current
- Achieved alignment of objectives with company directives, standards, practices, and initiatives.
- Proven ability to handle challenging situations by effectively managing transitions such as launching new branches and discontinuing operations at existing sites
- Received recognition from senior leaders for continuous optimization efforts:
- Implemented waste management strategies that resulted in significant decrease in turnover and cost of goods sold. Proactively identified areas with potential for labor optimization and successfully executed action plans.
- Successfully executed programs aimed at enhancing people management skills and career growth opportunities
- Maintained organizational compliance with industry regulations and upheld ethical standards.
- Assisted in executing targeted marketing campaigns to expand brand recognition and engage with potential customers.
- Developed and assessed data-driven performance metrics for ongoing operational enhancement.
- Coordinated with internal departments to ensure seamless communication and alignment of goals for optimal results.
- Leveraged technology solutions to automate processes where appropriate, freeing up valuable time for more strategic tasks.
- Provided leadership during times of change or uncertainty, helping guide team members towards success while navigating challenges effectively.
- Cultivated strong relationships with key stakeholders through effective communication and problem-solving skills.
- Implemented innovative solutions to complex problems, resulting in improved overall performance.
- Developed and executed operational plans to achieve business objectives in a competitive marketplace.
- Managed budgets effectively while prioritizing projects based on ROI potential, ensuring maximum financial impact from investments made in operations.
- Conducted regular reviews of operations procedures, identifying areas for potential improvement or optimization opportunities as needed.
- Managed cross-functional teams, fostering collaboration and driving successful project completion.
- Led process improvements initiatives, contributing to increased efficiency and reduced operational costs.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Regional General Manager
Sbarro, Multiple
11.2004 - 08.2011
- Provided oversight and guidance to service teams serving a prominent national brand in diverse locations
- Coordinated human resources to ensure efficient recruitment, hiring, and training procedures resulting in reduced turnover and enhanced professional growth of existing staff
- Evaluated organizational climate to enhance unit productivity, profitability, employee retention and management commitment.
- Launch initiatives designed to improve communications, drive high performance, and optimal staffing levels with strong employee contributions
- Develop and implement protocol for conflict resolution and confidentiality for employees and guests
- Outperformed expectations by successfully accomplishing all outlined goals and objectives
- Observed and evaluated employee work performance and followed up on areas needing improvement
- Developed processes to save on costs and prevent losses.
- Interacted and communicated with customers exceeding customer service standards
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
General Manager
Domino's Pizza
11.2001 - 01.2004
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Food Service Specialist
United State Army
07.1995 - 05.2000
- Responsibilities included overseeing operations and ensuring smooth functioning of Dining Facility for a high volume of guests.
- Maintained compliance with regulations governing menu recipes, safety practices, sanitation procedures, food quality assurance protocols as well as portion control requirements.
- Coordinated short- and long-term strategic planning with food service officers, advisors, sergeants, and cooks.
- Oversaw the execution of food service operations in diverse settings such as garrison, field, and deployment environments.
- Demonstrated expertise in fiscal management, maintaining accurate accounting records, and streamlining administrative tasks.
- Investigating operation system deficiencies and implementing corrective action procedures.
Drove investigation of operation system deficiencies and implemented effective corrective actions. - Awarded with one certificate of achievement, one military excellence accolade, one good conduct medal, and three Army Achievement Medals for exemplary performance.
Education
Master of Business Administration -
Florida Institute of Technology
12.2011
Bachelor of Arts in Human Resources -
American Intercontinental University
06.2007
Associate of Arts in Business Administration -
American Intercontinental University
02.2006
Skills
- Sales operations
- Pricing strategy
- Logistics Management
- Business Intelligence
- Project Management
- Customer Relationship Management (CRM)
- Data Analytics
- Brand-building strategies
- Team Leadership
- Inventory Tracking and Management
- Business Leadership
- Operations Management
Technicalproficiencies
R365, Microsoft Office Suite, Aloha Back Office, Crunchtime, Right View Web, Windows, ICMIS, Mac OS, Microsoft Exchange, Active Directory, Microsoft Project, Access, Crystal Reports, Fourth, ATS, Payroll, Toast
Awards
- Army Achievement Medal (3)
- Good conduct Medal (1)
Timeline
Market Operations Manager, Director of Operations, Executive General Manager
BAR LOUIE
05.2012 - Current
Regional General Manager
Sbarro, Multiple
11.2004 - 08.2011
General Manager
Domino's Pizza
11.2001 - 01.2004
Food Service Specialist
United State Army
07.1995 - 05.2000
Master of Business Administration -
Florida Institute of Technology
Bachelor of Arts in Human Resources -
American Intercontinental University
Associate of Arts in Business Administration -
American Intercontinental University
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