Years of Property Management
Lucinda Young
Property Management
Mesa,AZ
Summary
Positive and diligent Property Manager with a focus on promoting resident satisfaction through prompt handling of concerns, leading necessary repairs, and implementing updates to improve property quality. Demonstrated operational and leadership skills enable effective management of day-to-day operations, ensuring seamless functioning and optimal performance. With 5 years of Property Management experience, I bring a goal-oriented and performance-minded approach to exceed expectations and deliver exceptional results.
Overview
5
5
Work History
Property Manager
Silver Star Real Estate-Tempe, AZ
04.2024 - Current
- Multi-site Property Manager
- Responsible for the overall operation of the property and the day-to-day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building and ensure compliance with all applicable regulatory agencies and federal, state, and local laws
- Communicates effectively with internal and external customers, working after hours when necessary
- Ensures compliance with Affirmative Fair Housing regulations and Equal Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements
- Maintains accurate written records, in accordance with all governing agency requirements, taking corrective and/or legal action as needed
- Works with maintenance team to implement maintenance programs and controls, including negotiations with outside vendors
- Maintaining regular inspections of the apartment community
- Ensures the property's move in, move out, and renewal processes are timely and accurate, ensuring the property's re-certifications are completed timely and accurately
- Reviews incoming rent schedules, scheduled rent increases, and renewals, while ensuring rents allowed match the governing regulatory program for the property
- 387 units
- 10 employees.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 387 tenants and reconciling monthly accounts payable and receivable.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
PMG Property Management Group-Tempe, AZ
10.2022 - 02.2024
- Following project scopes, deadlines, and scheduling
- Scheduling Market Rents
- Updating unit types, unit groups, and unit amenity pricing
- Creating lasting relationships and contracts with vendors and clients
- Check processing and scanning
- Providing results to Asset Management and Clients
- Responsible for financial, administrative, structural, and renovation decisions on behalf of Asset
- Maintaining aesthetic curb and community appeal
- Developing proficient Leasing Associates and Maintenance
- Thorough communication with owners and investors
- Completing Property improvement projects
- Precise data entry's for Payroll, Weekly Reports, Month End, GL accounts, Accruals, Accounting, and Invoice Submission
- Managing upwards of 10 employees
- Overseeing 442 units.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Kept properties in compliance with local, state, and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Collected and maintained careful records of rental payments and payment dates.
- Negotiated favorable contracts with vendors, reducing overall property management expenses.
Property Manager
Silver Star Real Estate-Phoenix, AZ
04.2022 - 10.2022
- Processing and approving invoices
- Keeping on schedule and completing reports
- Setting market pricing, unit types, unit groups, and adding amenity pricing
- Creating contracts with vendors
- Check processing and scanning
- Preparing and executing legally sound lease documents
- Property audits, landscaping reports, and daily property checklists
- Leading tours
- Managing and maintaining 5 Properties
- 300 units total.
Assistant Community Manager
Greystar-Tempe, AZ
01.2022 - 04.2022
- Completing daily transactions and tasks related to financial operations
- Reviewing resident files and accounting records
- Charting account codes
- Managing communications between contractors, accounting, and owners
- Following procedures for evictions by following proper notice requirements, evicting residents and representing the community as needed for court hearings and eviction proceedings
- Assisting with residential satisfactions to ensure strong communication.
Leasing Manager
Greystar-Tempe, AZ
10.2021 - 01.2022
- Scouting for prospective leases
- Directing guided tours
- Drafting and signing legally sound and detailed lease agreements
- Creating community events
- Performing inspections of apartment homes prior to move-in
- Develop marketing campaigns to advertise leasing properties through social media relations
- Supervise leasing professionals
- Leasing manager for 2,000 unit community.
Leasing Professional
Greystar-Tempe, AZ
08.2021 - 10.2021
- Scouting for leases
- Creating legally sound lease contracts
- Proficiently using property software and programs
- Leading in-person tours of the community
- Greeting prospective tenants
- Lease file audits
- Consistently documenting and uploading information to files.
Education
General educational development in General Studies -
Sparta High school
Sparta, WI05.2015
Skills
- Fair Housing Regulations (4 years)
- Budgeting (3 years)
- Team Management (5 years)
- CRM, Yardi, AppFolio, and Entrata Software (4 years)
- Accruals and Reclass Accounting (2 years)
- Accounts Payable and Receivable (4 years)
- Office Management (3 years)
- Microsoft Word, Excel, Power Point, and Microsoft Office (4 years)
- Project Management (3 years)
- Property Management (4 years)
- Payment Collection
- Property Inspections
- Staff Management
- Financial budgeting and reporting
- Property accountability
- Legal knowledge
- Data Entry
- Grounds and Facility Inspection
- Capital Projects Management
Certification
- Driver's License
- CPR Certification
Assessments
- Sales skills, Proficient, 12/01/21
- Influencing and negotiating with customers, Proficient, 12/01/21
- Inside sales, Proficient, 05/01/24
- Management & leadership skills: Impact & influence, Proficient, 06/01/22
- Social media, Proficient, 09/01/23
- Basic maintenance and repair, Proficient, 06/01/22
- Work motivation, Proficient, 05/01/24
- Work style: Reliability, Proficient, 05/01/24
- Customer service, Proficient, 09/01/19
- Customer focus & orientation, Proficient, 02/01/24
- Principles of accounting, Proficient, 05/01/24
- Time management skills, Proficient, 05/01/24
Awards
Student of the Year
Timeline
Property Manager
Silver Star Real Estate-Tempe, AZ
04.2024 - Current
Property Manager
PMG Property Management Group-Tempe, AZ
10.2022 - 02.2024
Property Manager
Silver Star Real Estate-Phoenix, AZ
04.2022 - 10.2022
Assistant Community Manager
Greystar-Tempe, AZ
01.2022 - 04.2022
Leasing Manager
Greystar-Tempe, AZ
10.2021 - 01.2022
Leasing Professional
Greystar-Tempe, AZ
08.2021 - 10.2021
General educational development in General Studies -
Sparta High school
Similar Profiles
Kenia JimenezKenia Jimenez
Community Property Manager at Silver Star Real EstateCommunity Property Manager at Silver Star Real Estate
Perla AlarconPerla Alarcon
Project Manager at Silver Star Real Estate LLCProject Manager at Silver Star Real Estate LLC
Zein Alabedin AburyahZein Alabedin Aburyah
Graphic Designer at Star Real Estate Contracting And Real Estate Development CompanyGraphic Designer at Star Real Estate Contracting And Real Estate Development Company
Alisi MafiAlisi Mafi
Teacher at Davis School DistrictTeacher at Davis School District
Bailey RasmussenBailey Rasmussen
Phlebotomy Supervisor at LabCorpPhlebotomy Supervisor at LabCorp