Lucinda O. Saucedo

I am a Behavioral Health Medical Assistant who is an empathic individual with competent observational, clinical critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment.

I work with a straightforward, routine, structured and guided by established policies and procedures.

I am able to work very independently with a strong sense of focus, task-oriented; and organized, although the job was supervised, a level of independent judgment and critical thinking was required.

I have worked with culturally-diverse families in a rural community for 7 years it with the ability to be culturally sensitive, appropriate and non-judgmental

Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.

Implemented care and efficiency improvements to support and improve office operations.

Explained procedures to them to reduce patient anxiety and increase cooperation.

Gather information on the medical history, drug history, complaints, and allergies of the clients. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Documents as appropriate vitals, screening and patient history personal information as needed

Immediately informed Supervisors of any unusual or urgent circumstances in the patients' condition or environment.

Did clerical work like word processing, data entry, phone answering, and scanning and entering paperwork into EMR.

Gather all relevant information and calculations to assist the physician in interpreting the results, documented medical data from patients, such as blood pressure and weight.help patients by providing information, services, and assistance for all outpatient psychiatry services .
Other duties include securing medical records, Scheduling and rescheduling with the proper clinician, managing patient inquiries, and maintaining medical records in a timely fashion. Manages Psychiatric schedule, recall list, and inbox as needed. Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions. Educated patients on medications, procedures, and treatment plans.

I was crosstrained to perform administrative and clinical duties. I was instrumental in helping patients feel at ease in the physician's office and often explain the physician's instructions.

I would manage all calls and inquiries from potential patients, gathering preliminary information regarding reasons for visit and scheduling with the proper psychiatric provider.

Coordinates with psychiatrist, therapist and other staff around office regarding mutual patients. Coordinate with clinic managers and their front/back office services regarding psychiatric and counseling services.

Counsels patients by transmitting physician's orders and questions about refills, scheduled appointments and follow-up appointments; verifying times with patients for appointments and referrals. Give instructions to patients as instructed by a physician or physician assistant.

Prepped patients charts for providers, send hospital discharges for review

Maintains safe, secure, and healthy work environment by establishing and following standards and procedures.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements. Knowledgeable of HIPAA standards of privacy and confidentiality; also Mental Health and Substance Abuse HIPAA, Secures patient information and maintains patient confidentiality by completing and safeguarding medical records

Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Perform nursing procedures under supervision of physician or nurse practitioner.

Ensure all related reports, labs and information is filed and is available in patients' medical records prior to their appointment.

Triage and process messages from patients and front office staff to physicians and physician assistants. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

Assisted in running MAT Program as needed. Assist in running MAT program as needed with MAT providers.

Maintain all logs and required checks.

Arranging for hospital admissions and laboratory services

Completed internal and external referrals, and managed incoming psychiatric medication management referrals

Obtain medical records as needed per providers request

Provider letters, missed appointments, jury duty ESA ect

Obtain prior authorizations for medications

Authorizing prescription refills as directed

Worked with Telehealth providers that provided services remote to rural communities, through a live computer chat. I have worked with several Psychiatrist, Mental health Nurse Practitioners, therapist, psychologist and substance abuse therapist.

Monitors prescriptions for controlled substances in the state database PMP.

Communicates health needs to care team members for comprehensive care coordination and treatment planning at the direction of the provider. Coordinate care with internal and external providers

Maintain all logs for LAI's and Clozapine REMS

Worked with Cover My Meds for prior auth's

PMP Prescription Monitor Program

GRMC Meditech remote access only

Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; shows respect and sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person.

Customer Service for Internal and External Customers/Patients - Manages difficult or emotional customer/patient situations; responds promptly to customer/patient needs; solicits customer/patient feedback to improve service.
Follow through with patient inquiries, requests and complaints

Fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job related software and computers

Pursues training and development opportunities

Adapts to new technologies; keeps technical skills up to date

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions

Works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.

I am a team player, I am open to others' views; gives and welcomes feedback; I would like to establish and maintain effective relations with my coworkers; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

I take part in the daily review and report of patients with my provider on a daily basis

Provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services, and functions as part of directly to patients, and support to Psychiatrists and Behavioral Providers.

Collects urine for drug screens, and performs LAI's injections

When needed and as appropriate, interview patients to determine their needs and refers them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc)

Coordinate and arrange translation services for patient care;
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Comprehends fundamental medical terminologies in medical care.

Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff

I can maintain a calm and professional attitude even in the face of crisis and dramatic presentation;

Strong interpersonal communication and written skills

Able to work in different work settings and environments

Forward difficult and non-routine inquiries or requests to a supervisor.

• Experience as a retail pharmacy cashier, provided exemplary patient care and ensured a positive customer experience, gained a foundation in pharmacy practices, medication pharmacology, pharmaceutical calculation and prescription processing
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors offices via telephone, fax and email.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Collected co-payments or full payments from customers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Counted, measured and compounded medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Facilitated personal hygiene management, feeding and ambulation.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Upheld infection control and prevention policies across different patient-facing areas.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Followed directions of licensed nurses to administer medications and treatments.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Followed nutritional plans to prepare optimal meals.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Administered medication as directed by physician.
• Provided transportation and appointments management.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Utilized universal precautions and infection control principles in all aspects of care.
• Scheduled and coordinated medical appointments.