Luciris Lora
Queens,NY
Summary
I have demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions. I am a passionate and reliable Psychologist that can develop customized treatment plans to meet unique client needs. I can provide evidence-based care with careful examination of relevant characteristics. I am an empathetic communicator helping clients understand treatment purposes. I am seeking and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Secretary
D.R. Appliance Service Inc.
10.2020 - 02.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
Sales Associate /Retail Cashier
Century 21 Department Stores
11.2011 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Volunteer
P.S. 199
09.2004 - 06.2005
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor of Science - Behavioral Sciences
The University of Arizona Global Campus
San Diego, CA08.2024
Bachelor of Arts - CSI
Salem University
Salem, WV2015
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
Long Island City, NY2012
High School Diploma -
Long Island City High School
Long Island City, NY2008
Skills
- Calendar Management
- Supply Ordering
- Office Administration
- Database Management
- Customer Service
- Meeting Coordination
- Appointment Scheduling
- Supply Restocking
- Report Writing
- Digital File Management
- Dictation Experience
- Meeting Support
- Keyboarding Skills
- Data Verification
- Confidentiality Understanding
- Multi-Line Phone Systems
- Cross-Functional Communication
- Complex Problem-Solving
- Record Preparation
- Accounts Receivable and Payable
- Schedule Management
- Managing Purchasing Activities
- Sales Support
- Verbal and Written Communication
- Developing Presentations
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Secretary
D.R. Appliance Service Inc.
10.2020 - 02.2021
Sales Associate /Retail Cashier
Century 21 Department Stores
11.2011 - 03.2014
Volunteer
P.S. 199
09.2004 - 06.2005
Bachelor of Science - Behavioral Sciences
The University of Arizona Global Campus
Bachelor of Arts - CSI
Salem University
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of The City University of New York
High School Diploma -
Long Island City High School
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