Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Specialist focused on maximizing success , Top-notch communicator with excellent time management, administrative and customer service skills.
Hi, I’m
Lucius Woodson
Sun Prairie,WI
Summary
Overview
37
years of professional experience
1
Certification
Work History
Novonesis
Production Operations Specialist
2023.03 - Current (1 year & 6 months)
Job overview
- Operations Specialist at Chr
- Hansen is the global leader in microbial and fermentation solutions for various industries
- With six years of experience in bio-solutions and customer service, I process, produce, and package probiotics that meet the highest standards of quality and safety.
- Followed all company policies and procedures to deliver quality work.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
TASC
Tricare Benefits Specialist
2018.10 - 2023.02 (4 years & 4 months)
Job overview
- Managed eligibility, benefit determination, and claims adjudication for over 10,000 beneficiaries.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or birth of child.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
United Way of Dane County
Loaned Executive
2022.07 - 2022.10 (3 months)
Job overview
- Delivered presentations and managed administrative tasks for 15 accounts to support fundraising efforts.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Spherion/American Family Insurance
Operations Services Support Tech.
2017.08 - 2018.01 (5 months)
Job overview
- Screened and processed new business, renewals, and changes for multiple Personal Lines products.
TASC
Process Specialist
2016.10 - 2017.04 (6 months)
Job overview
- Answered inquiries regarding Tricare eligibility, benefit determination, and claims adjudication.
West Business Solutions
Business Account Executive
2014.07 - 2016.09 (2 years & 2 months)
Job overview
- Provided high-quality customer service, managed multiple accounts, and offered solutions to telecommunication needs.
Walmart
Customer Service Manager
2014.01 - 2014.09 (8 months)
Job overview
- Investigated and resolved customer inquiries and complaints, trained staff, and ensured high-quality customer service.
Wisconsin Department of Workforce Development/ Equal Rights Division
Office Associate
2013.10 - 2014.06 (8 months)
Job overview
- Provided clerical support, wrote professional correspondence, screened resumes, and managed incoming and outgoing calls.
Wisconsin Cheeseman
Production
2010.08 - 2010.12 (4 months)
Job overview
- Followed manufacturing practices and sanitation operating practices in the production of various candies.
Kraft Foods/Oscar Mayer
Operations Line Tech
1995.04 - 2007.06 (12 years & 2 months)
Job overview
- Communicated with various agencies/vendors, supervised staff, and used manufacturing practices to prepare meat for packaging.
US Air Force - LacklandAFB
Administrative Specialist
1987.01 - 1989.05 (2 years & 4 months)
Job overview
Education
Herzing University (nee College)
n/a from Health Information Management
01.2008
University Overview
Indiana University Northwest
n/a from Psychology
01.1993
University Overview
Horace Mann High School
HS Diploma from College Prep
01.1986
University Overview
Skills
- Customer Service Management
- Administrative Assistance
- Nonprofit Organizations
- Documentation Management
- Expert Problem Solving
- Advanced Communication
- Teamwork and Collaboration
- Self Motivation
- Goal Setting
- Team building
- Task Prioritization
- Relationship Building
- Adaptability
- Written Communication
- Continuous Improvement
- Problem-solving aptitude
- Decision-Making
- Interpersonal Communication
- Multitasking
- Analytical Skills
- Adaptability and Flexibility
- Active Listening
- Organizational Skills
- Time management abilities
- Reliability
- Professionalism
- Time Management
- Idea Development and Brainstorming
Certification
- Communicating with Empathy
- Listening to Customers
Previous Jobs
Previous Jobs
- TASC (Total Administrative Services Corporation), Customer Care/Benefits Specialist II for FSA, HRA, HSA and FMLA, 10/01/18, 02/01/23, 4 years 5 months, Madison, Wisconsin, Area, Answered inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding Tricare eligibility, benefit determination, and claims adjudications, questions, or problems. Established and maintained rapport and presented a favorable corporate image While responding to inquiries within the time frames required.
- United Way of Dane County, Loaned Executive, 07/01/22, 10/01/22, 4 months, Madison, Wisconsin, United States, Develop and deliver presentations for diverse audiences informing them of the need for increased financial support for vital social services. in some cases working with CEOs and Leadership Giving Managers and handling the administrative aspects of fundraising initiatives including required weekly updates and reports, closing of accounts, inputting of data, notes, and interactions in the CRM, returning United way files and records for assigned accounts and providing evaluations and recommendations for future growth opportunities.
- Spherion/American Family Insurance, Operations Services Support Tech., 08/01/17, 01/01/18, 6 months, Madison, Wisconsin, Area, Screen and process new business, renewals and changes for multiple Personal Lines products, referring items to underwriting where appropriate. Answer inquiries from agents and insureds.
- TASC (Total Administrative Services Corporation), Process Specialist, 10/01/16, 04/01/17, 7 months, Madison, Wisconsin, Area, Answered inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding Tricare eligibility, benefit determination, and claims adjudications, questions, or problems. Established and maintained rapport and presented a favorable corporate image While responding to inquiries within the time frames required.
- West Business Solutions, Business Account Executive, 07/01/14, 09/01/16, 2 years 3 months, Middleton, Wi, Provided high-quality customer service, managed multiple accounts responded to customer requests in a timely manner, offered solutions to small and larger businesses' telecommunication needs, A vendor for ATT. Developed, marketed, and sold a full range of Telecommunications products, including Cyber Security and Mobile.
- Walmart, Customer Service Manager, 01/01/14, 09/01/14, 9 months, Sun Prairie, WI, Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time, and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals. A strong leader of customer support staff. Trained staff on operating procedures and company services. Provided accurate, specific, and timely performance feedback for CSRs. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Supervised, managed scheduling, training, and work productivity of 18-32 staff (10-18 cashiers and sales associates) to ensure high-quality customer service, safety, cost measures.
- Wisconsin Department of Workforce Development/ Equal Rights Division, Office Associate, 10/01/13, 06/01/14, 9 months, Madison, Wisconsin, Area, Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Received and routed business correspondence to the correct department or staff members. Provided clerical support to company employees, including copying, faxing, and file management. Wrote professional memorandum, letters, and marketing copy. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail
- Wisconsin Cheeseman, Production, 08/01/10, 12/01/10, 5 months, Sun prairie, Seasonal position/ Followed General manufacturing Practices as well as Sanitation Operating Practices in the production of various candies.
- Kraft Foods/Oscar Mayer, Operations Line Tech, 04/01/95, 06/01/07, 12 years 3 months, Madison, Wisconsin, Area, Communicated with various agencies/vendors, e.g., USDA, OSHA, Kraft Corporation, to ensure that proper procedures, deadlines, and safety codes were followed according to company specifications timely fashion Supervised, managed scheduling, training, and work productivity of 16-24 staff to ensure a high-quality product, safety, cost measures, time frame. Used General Manufacturing Practice (GMP) and Sanitation Standard Operating Practices (SSOP) to ensure that proper procedures, deadlines, and safety codes were followed Using stuffing, cook, knocking out, and temping (temperature) processes prepared meat for slice line and packaging
- US Air Force - , Administrative Specialist, 01/01/87, 05/01/89, 2 years 5 months, Honorable Discharge
Current Job
Current Job
Chr. Hansen, Operations, 03/01/23, Present, 6 months, United States, A Global bio solutions company in microbial and fermentation. Process Produce, Package Probiotics, according to and following all SSOP and HACCP, and FDA regulationsAwards
Awards
- Employee of the First Quarter
- Spirit of Excellence Winner
Quote
The best way out is always through.
Availability
See my work availability
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Timeline
Production Operations Specialist
Novonesis
2023.03 - Current (1 year & 6 months)
Loaned Executive
United Way of Dane County
2022.07 - 2022.10 (3 months)
Tricare Benefits Specialist
TASC
2018.10 - 2023.02 (4 years & 4 months)
Operations Services Support Tech.
Spherion/American Family Insurance
2017.08 - 2018.01 (5 months)
Process Specialist
TASC
2016.10 - 2017.04 (6 months)
Business Account Executive
West Business Solutions
2014.07 - 2016.09 (2 years & 2 months)
Customer Service Manager
Walmart
2014.01 - 2014.09 (8 months)
Office Associate
Wisconsin Department of Workforce Development/ Equal Rights Division
2013.10 - 2014.06 (8 months)
Production
Wisconsin Cheeseman
2010.08 - 2010.12 (4 months)
Operations Line Tech
Kraft Foods/Oscar Mayer
1995.04 - 2007.06 (12 years & 2 months)
Administrative Specialist
US Air Force - LacklandAFB
1987.01 - 1989.05 (2 years & 4 months)
Herzing University (nee College)
n/a from Health Information Management
Indiana University Northwest
n/a from Psychology
Horace Mann High School
HS Diploma from College Prep
- Communicating with Empathy
- Listening to Customers
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