Lucivania Oliveira
...
Wayne,PA
Summary
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Business Owner
Oliveira Cleaning LLC
02.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration,with special discount for bi-weekly, to handle financial needs.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Performed statistical analyses to gather data for operational and forecast team needs.
Administrative Assistant
Government Electoral Justice
06.2008 - 11.2017
- Revalidation of digital biometric system to prevent electoral fraud.
- Registered office visitors, issued temporary badges and directed to lobby waiting area.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
Education
MBA - Teacher Education, Multiple Levels
Faculdade De Educacao Regional Serrana FUNPAC
CONCEICAO DO CASTELO-ES09.2017
Skills
- Financial Management
- Project Management
- Strategic Planning
- Quality Assurance
- Resources Allocation
- Customer Service
- Business Development
- Business Administration
- Vendor Relationship Management
- Financial Planning
- Sales Strategics
- Team Collaboration and Leadership
- Negotiation and Persuasion
- Attention to Detail
- Financial Administration
- Driven and Determined
Additional Information
I KNOW THAT COMMUNICATION IS VERY IMPORTANT IN ANY BUSINESS AREA, I ALSO HAVE THE ABILITY TO INTERPRET AND TRANSLATE OTHER LANGUAGES, I SPEAK PORTUGUESE AS FIRST LANGUAGE AND I AM ALSO FLUENT IN ENGLISH AND SPANISH.
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Timeline
Business Owner
Oliveira Cleaning LLC
02.2018 - Current
Administrative Assistant
Government Electoral Justice
06.2008 - 11.2017
MBA - Teacher Education, Multiple Levels
Faculdade De Educacao Regional Serrana FUNPAC
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