Sherman Thomas

• Managing and maintaining 4 million dollar a yr store.
• Takes immediate action on performance and policy issues within team.
• Leads and maintains system and asset implementation and upgrades; ensuring training on new systems and equipment.
• Responsible for the completion of associate training and policy compliance.
• Models and hold team accountable for outstanding custo.er service.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

Customer Service & Sales

• Greet and assist customers in finding products and partners with other team members when additional help is needed.

• Models and hold team accounts for outstanding customer service.

• Reviews planning tools for merchandise placement.

• Manages and administers the productivity standards program processes to include recognition and coaching.