Luckesha Joseph
Summary
Dedicated professional with experience in culinary and customer service roles, recognized for enhancing satisfaction scores and efficiently resolving inquiries. Proven ability to manage multiple tasks while maintaining organization and a focus on quality.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Culinary Specialist
U.S. Army Active Duty
El Paso, Texas
12.2023 - Current
- Successfully managed multiple tasks under tight deadlines while ensuring quality outcomes.
- Assisted in training new employees on cooking methods and food safety protocols.
- Maintained cleanliness and organization of work area, adhering strictly to safety guidelines.
- Collaborated effectively with colleagues to foster a productive work environment.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
Fulfillment Associate
Lowes Home Improvment
Louisville, Kentucky
02.2023 - 05.2023
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Communicated effectively with other departments regarding order status updates.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Processed customer orders and ensured timely fulfillment of products.
- Collaborated with team members to maintain a clean and organized workspace.
Customer Service
Walmart
Louisville, Kentucky
07.2022 - 01.2023
- Resolved over 50 customer inquiries per shift, contributing to a 10% rise in satisfaction scores.
- Processed returns, exchanges, and payments with 98% accuracy during peak periods.
- Recognized for exceptional problem-solving skills, defusing escalated situations within three minutes.
- Enhanced front-end team operations by supporting workflow efficiency.
Education
High School Diploma -
Central Highschool
Louisville, KY06-2023
Skills
- Team Collaboration
- Time Management
- Problem Solving
- Effective Communication
- Adaptability
- Workplace Organization
- Leadership
- Customer Service
- Bilingual (Haitian Creole)
- Critical Thinking
- Detail- Oriented
Certification
NOCTI Certification
Affiliations
Volunteer Work- Ronald Mcdonald
References
References available upon request.
Timeline
Culinary Specialist
U.S. Army Active Duty
12.2023 - Current
Fulfillment Associate
Lowes Home Improvment
02.2023 - 05.2023
Customer Service
Walmart
07.2022 - 01.2023
High School Diploma -
Central Highschool