Lucky Chinedu
Houston,TX
Summary
Dynamic professional with a proven track record at Teleperformance, adept in risk management and enhancing operational efficiencies. Expert in needs analysis and customer service, I've driven significant risk reduction and fostered stakeholder relationships. My strategic approach and multi-task management skills have consistently delivered outstanding results, contributing to business growth and client satisfaction.
Overview
13
13
years of professional experience
Work History
Account Manager
Webhelp
Remote, TX
12.2021 - Current
- Foster strong relationships with key clients to achieve a 20% year-over-year increase in customer retention.
- Collaborate with cross-functional teams to create customized solutions that improve client satisfaction, and drive a 15% revenue increase.
- Conduct regular performance reviews, and offer strategic insights to clients, improving service delivery, and reducing escalated issues by 30%.
- Analyze client feedback and market trends to identify upselling and cross-selling opportunities, contributing to a 25% increase in account profitability.
- Lead training sessions for new account managers, boost team performance, and ensure consistency in client communication and service standards.
- Resolve client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Coordinate with logistics teams to ensure timely delivery of products to customers.
- Generate leads through cold calling activities.
Risk Management Specialist
Teleperformance
REMOTE , TX
01.2021 - 12.2021
- Developed and implemented comprehensive risk assessment frameworks, resulting in a 25% reduction in potential operational risks over a one-year period.
- Conducted thorough analyses of risk exposure across various departments, leading to the identification and mitigation of key vulnerabilities.
- Collaborated with cross-functional teams to design and execute risk management training programs, enhancing staff awareness and compliance by 40%.
- Prepared detailed risk reports and presentations for senior management, facilitating informed decision-making, and strategic planning.
- Leveraged data analytics tools to monitor risk indicators, contributing to proactive adjustments in risk management strategies.
- Successfully managed contingency planning initiatives, ensuring business continuity during unforeseen disruptions.
- Established and maintained strong relationships with stakeholders, fostering a culture of risk awareness and accountability throughout the organization.
- Created monthly, quarterly and annual reports to accommodate insurers, auditors and workers' compensation division.
- Developed and documented risk management systems.
- Reviewed risk management database reports for compliance and fraud prevention.
Sales Specialist
Valuemax
Lagos , Nigeria
01.2012 - 01.2021
- Delivered exceptional customer service as a Sales Specialist, consistently exceeding sales targets by 20% through effective communication and relationship-building strategies.
- Provided expert technical support to customers, resolving 95% of inquiries on the first call, and enhancing overall customer satisfaction.
- Conducted product demonstrations and training sessions, empowering clients to maximize the value of their purchases, and fostering long-term loyalty.
- Collaborated with cross-functional teams to identify and address customer needs, contributing to a 15% increase in upsell opportunities.
- Analyzed customer feedback and market trends to inform product development, resulting in a tailored approach that improved user experience and sales performance.
- Maintained detailed documentation of customer interactions and solutions, streamlining processes, and enhancing team efficiency.
- Utilized CRM software to track sales performance and customer interactions, enabling data-driven decision-making and strategic planning.
Education
MBA - Business Administration
University of The People
California, PA01-2024
Skills
- Needs analysis
- Campaign execution
- Advertising
- Account development
- Customer training
- Lead prospecting
- Customer service
- Outbound telephone marketing
- Multi-task management
- CRM software
- Business process optimization
References
References available upon request.
Timeline
Account Manager
Webhelp
12.2021 - Current
Risk Management Specialist
Teleperformance
01.2021 - 12.2021
Sales Specialist
Valuemax
01.2012 - 01.2021
MBA - Business Administration
University of The People
Similar Profiles
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Büşra LuşoğluBüşra Luşoğlu
CUSTOMER REPRESENTATIVE at WebhelpCUSTOMER REPRESENTATIVE at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp
Ali Mohammad MohsinAli Mohammad Mohsin
Content Moderator at WebhelpContent Moderator at Webhelp
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard