Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUCKY JOSEPH

Las Vegas

Summary

Highly organized and detail-oriented professional with experience in housekeeping and hospitality management. Proven track record of successfully supervising and coordinating housekeeping operations in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Floor Manager

Bellagio
09.2024 - Current
  • Oversaw daily operations to ensure efficient workflow and exceptional customer service.
  • Managed at team of 20 and oversaw supply restocking, area cleaning, and product organization for prohost operations.
  • Conducted regular inspections of guest rooms and common areas, addressing issues promptly to meet guest expectations.
  • Collaborated with other departments to ensure seamless service delivery during peak occupancy periods.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Ensure GRA's have met their daily qouta and that cleanliness standards are met.

Housekeeping Manager

Ganir and Company (Hyatt Vacation Club)
06.2023 - 06.2024
  • Successfully managed a team of 65 housekeeping staff, demonstrating strong leadership and organizational skills.
  • Monitored inventory levels of cleaning supplies and linens, placing orders as needed to maintain optimal stock levels.
  • Conducted regular inspections of guest rooms to ensure they met the highest quality standards set by the hotel.
  • Ensured compliance with all hotel policies and procedures related to housekeeping operations.
  • Created monthly schedules for housekeeping staff according to occupancy levels at the hotel.
  • Trained new employees on proper cleaning techniques, safety protocols, and customer service standards.
  • Resolved any guest complaints or concerns regarding housekeeping services in a timely manner.
  • Evaluated employee performance and recommended personnel actions, such as promotions, transfers, and dismissals.

Housekeeping Administrative Assistant

Ganir and Company (Hyatt Vacation Club)
02.2015 - 02.2017
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Monitored daily operations to ensure efficient workflow processes were being followed.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Developed and maintained filing systems for confidential documents and records.
  • Processed payroll for up to 150 employees biweekly, ensuring accuracy of pay.
  • Prepared bi-monthly billing ensuring timely submission and accurate statements.

Housekeeping Manager

Aston Maui Kaanapali Villas
01.2012 - 02.2015
  • Performed regular inspections of guest rooms and public areas to ensure cleanliness.
  • Coordinated activities with other departments to provide services in an efficient and timely manner.
  • Recommended and arranged for additional services, such as painting, repair work, renovations, and replacement of furnishings and equipment.
  • Assisted in preparing for VIP and Owner arrivals.
  • Provided guidance and support to housekeeping staff as needed.

Housekeeping Status Board

The Westin Kaanapali Ocean Resort Villas (HCC)
11.2009 - 01.2015
  • Assisted the housekeeping Director and Managers of a 1,023-unit hotel by coordinating the daily operations ensuring a smooth workflow for the department.
  • Served as a rooms control ensuring the timely release of arrival units assigned.
  • Collaborated closely with front desk and engineers regarding room availability status.
  • Utilized excellent communication skills to coordinate with staff on housekeeping tasks and schedules.
  • Performed and assisted with cleaning duties as necessary.

Education

Associate in Arts (A.A.) - Hospitality and Tourism

Maui Community College

Skills

  • MS Office
  • Customer Service
  • Work Planning and Prioritization
  • Adaptability
  • Organizational Skills
  • Effective Communication
  • Documentation and Recordkeeping
  • Problem-Solving
  • Administration and Operations

Timeline

Floor Manager

Bellagio
09.2024 - Current

Housekeeping Manager

Ganir and Company (Hyatt Vacation Club)
06.2023 - 06.2024

Housekeeping Administrative Assistant

Ganir and Company (Hyatt Vacation Club)
02.2015 - 02.2017

Housekeeping Manager

Aston Maui Kaanapali Villas
01.2012 - 02.2015

Housekeeping Status Board

The Westin Kaanapali Ocean Resort Villas (HCC)
11.2009 - 01.2015

Associate in Arts (A.A.) - Hospitality and Tourism

Maui Community College

Similar Profiles

CREATE PROFILE