Lucky Lee
Brooklyn Park,MN
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Student Worker, Technology Services
North Hennepin Community College
09.2022 - Current
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
- Provided helpdesk support to end-users of proprietary software.
- Installed and configured laptops, PC's/desktop, and printers.
- Managed and prioritized help desk tickets using Team Dynamix, ensuring timely resolution and adherence to service-level agreements (SLAs).
Student Worker, Advising Center
North Hennepin Community College
08.2018 - 04.2019
- Welcomed and helped students, faculty, and staff, providing a friendly and professional first point of contact and fostering a positive atmosphere.
- Managed a busy front desk, answering phone calls, responding to emails, and addressing inquiries with accuracy and efficiency.
- Scheduled appointments for advisors and students, utilizing outlook calendar, ensuring optimal utilization of resources and timely access to advising services.
- Assisted advisors in maintaining student records, entering data into the student information system, and ensuring confidentiality and accuracy of information.
- Provided basic advising support by answering general inquiries, directing students to appropriate resources, and assisting with course selection and registration procedures.
Education
Associate of Science - Computer Science
North Hennepin Community College
Brooklyn Park, MN05.2024
High School Diploma -
Park Center Senior High School
Brooklyn Park, MN06.2018
Skills
- Room Preparation
- Troubleshoot Service Issues
- Front Office Support
- Printers and Peripherals
Timeline
Student Worker, Technology Services
North Hennepin Community College
09.2022 - Current
Student Worker, Advising Center
North Hennepin Community College
08.2018 - 04.2019
Associate of Science - Computer Science
North Hennepin Community College
High School Diploma -
Park Center Senior High School
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