Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LUCKY MEBINUAYE

PA

Summary

Performance oriented professional with strong organizational skills, looking to be part of a dynamic team that strives for excellence and innovation in their duties, contributing to organizational goals through hard work, motivation, dedication, and a high level of integrity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Development Manager

Jay & M Properties
06.2023 - 12.2024
  • Increased client base by identifying new business opportunities and cultivating strong relationships with stakeholders.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their needs, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Conducted market research to identify trends, opportunities, and competitive landscape.
  • Built and maintained strong relationships with clients, partners.

Property Administration Officer

Jay & M Properties
04.2021 - 06.2023
  • Created and submitted daily reports on sales and leasing activities.
  • Provided excellent customer service, communicating effectively and professionally to develop positive company reputation.
  • Created more efficient record-keeping system, leading to 25%-time savings in leasing approval process.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.


Customer Support Specialist

Digiverz
07.2017 - 08.2018
  • Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.
  • Expertly handled phone, email, and live chat enquiries, providing consistent customer service across multiple channels.
  • Methodically troubleshooting technical product issues, reproducing, and coordinating resolutions.
  • Drive initiatives and process change to excel and scale support operations.
  • Generated sales and inventory reports in Excel with data from various sources, maintaining exceptional accuracy rates.
  • Efficiently completed administrative tasks, maintaining accurate, compliant documentation for reliable company records.

Operations Support Analyst

Dalug Systems Solutions
06.2015 - 06.2017
  • Improved service-user experiences through effective communication and efficient, accurate issue resolution.
  • Monitored systems in operation and input commands to troubleshoot areas for account and billing issues.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Maintained 80% client satisfaction rate through providing real time visual assistance tools and delivering omni channel support.
  • Recorded all customer complaints on the Complaint Notification System. Investigated, resolved and close within agreed timescale.

Education

MBA - Leadership Practice

Edinburgh Napier University
Scotland, Scotland
10.2020

B.Engr (Hons) - Mining Engineering

Federal University of Technology, Akure
08.2015

Skills

  • Creative problem solving
  • Time management
  • Strategic thinking skills
  • Strong decision making
  • Flexibility
  • Excellent interpersonal skills
  • Excellent communication
  • Highly Motivated
  • Team collaboration
  • Microsoft office suite
  • Troubleshooting

Certification

  • NCFE LEVEL 1 Occupational Studies for Workplace
  • NCFE LEVEL 2 Lean Organisational Management Techniques
  • NCFE LEVEL 2 Customer Service
  • AML Essentials: concepts of money laundering, AML, Risk Based Approach, AML compliance programmes, KYC, CDD, EDD, PEP, CIP

Timeline

Business Development Manager

Jay & M Properties
06.2023 - 12.2024

Property Administration Officer

Jay & M Properties
04.2021 - 06.2023

Customer Support Specialist

Digiverz
07.2017 - 08.2018

Operations Support Analyst

Dalug Systems Solutions
06.2015 - 06.2017

B.Engr (Hons) - Mining Engineering

Federal University of Technology, Akure

MBA - Leadership Practice

Edinburgh Napier University
LUCKY MEBINUAYE