Lucky Nguyen
Odessa,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Katan Nails & Spa
Odessa, TX
05.2017 - Current
- Maintained a clean and orderly workstation while adhering to safety standards.
- Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Kept records of all client appointments using computerized scheduling software programs.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Collected payment from customers and scheduled next appointments.
Licensed Cosmetologist
Nails Work
Dallas, TX
01.2015 - 05.2017
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Greeted customers warmly upon arrival and provided refreshments if requested.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
- Collected payment from customers and scheduled next appointments.
- Applied artificial nails or gel-based color to finger- and toenails.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Assistant Manager
Toys R Us
Dallas, TX
12.2013 - 01.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Human Resources Supervisor
Toys R Us
Dallas, TX
07.2012 - 12.2013
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Created reports on recruitment activities, turnover rates, absenteeism.
- Implemented training programs for employees in compliance with laws and regulations.
- Maintained personnel files in compliance with applicable laws and company policy.
- Monitored workplace safety standards to ensure compliance with OSHA regulations.
- Provided guidance on benefit enrollment processes including health insurance options.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
Department Supervisor
Toys R Us
Dallas, TX
11.2009 - 07.2012
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Analyzed data to identify areas of improvement within the department.
- Facilitated communication between management, staff, and customers.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Organized special events or meetings related to the department's activities.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored sales performance through analysis of sales reports and comparison shopping.
Education
BBA - Finance
The University of Texas of The Permian Basin
Odessa, TX08-2019
Associate of Science - Business
Richland College
Dallas, TX12-2016
Skills
- Nail care services
- Eyelash Extensions
- Waxing and hair removal techniques
- Appointment Scheduling
- Social Media Promotion
- Sanitation Practices
- Trend Awareness
- Microsoft Office expertise
- Product and service knowledge
- Relationship Building
- Payment Processing
- Supply Ordering and Management
- Team Building and Leadership
- Employment law knowledge
- Payroll Processing
- Staff Scheduling
- Multitasking
- Project Planning
- Organizational Skills
- Problem-solving abilities
Certification
- Licensed Cosmetologist
Languages
English
Professional
Vietnamese
Professional
Timeline
Licensed Cosmetologist
Katan Nails & Spa
05.2017 - Current
Licensed Cosmetologist
Nails Work
01.2015 - 05.2017
Assistant Manager
Toys R Us
12.2013 - 01.2015
Human Resources Supervisor
Toys R Us
07.2012 - 12.2013
Department Supervisor
Toys R Us
11.2009 - 07.2012
BBA - Finance
The University of Texas of The Permian Basin
Associate of Science - Business
Richland College
- Licensed Cosmetologist
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