Lucky J. Patterson
Sacramento,CA
Summary
Results-driven switch technician known for exceptional problem-solving skills and customer service. Skilled in maintaining telecommunications systems and implementing software upgrades to support operational efficiency. Experienced switch technician with strong skills in maintaining and repairing telecommunications systems. Proven ability to diagnose faults and implement effective solutions to enhance customer service.
Overview
30
30
years of professional experience
Work History
Switch Technician
New York Bell
New York, New York
01.2001 - 07.2001
- Maintained and repaired switching systems for seamless telecommunications operations.
- Diagnosed faults in equipment and implemented effective solutions promptly.
Switch Technician
New York bell
New York, New York
06.1999 - 09.2000
- Maintained and repaired switching systems for seamless telecommunications operations.
- Diagnosed faults in equipment and implemented effective solutions promptly.
Switch Enginer
Surich Telephone com
Zurich, Switzerland
09.1998 - 02.1999
- Collaborated with teams to troubleshoot technical issues and provide solutions.
- Coordinated with vendors to install new technologies and software updates.
Swith Technician
PACIFIC BELL, Service Operations Network Services
Sacramento, California
06.1972 - 06.1998
- Operated service equipment for network maintenance and repairs.
- Assisted in training new technicians on operational procedures.
- Worked on T- Carrier
Frame Technician
Pacific Bell Telephone
Sacramento, California
02.1971 - 06.1973
- Installed and maintained frame support systems for telecommunications infrastructure.
- Coordinated production schedules to ensure timely completion of orders.
Education
Master of Arts - Human Behavior
National University
Sacramento, CA06-1988
Bachelor of Arts - Communications
Sacramento State
Sacramento, CA06-1975
Associate of Arts - Communications
Sacramento City College
Sacramento, CA06-1973
Skills
- Switching systems
- Problem solving
- Training support
- Customer service
- Switching technologies
- Software upgrades
Timeline
Switch Technician
New York Bell
01.2001 - 07.2001
Switch Technician
New York bell
06.1999 - 09.2000
Switch Enginer
Surich Telephone com
09.1998 - 02.1999
Swith Technician
PACIFIC BELL, Service Operations Network Services
06.1972 - 06.1998
Frame Technician
Pacific Bell Telephone
02.1971 - 06.1973
Master of Arts - Human Behavior
National University
Bachelor of Arts - Communications
Sacramento State
Associate of Arts - Communications
Sacramento City College