Lucky Tovey
Saint Joseph,MO
Summary
Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
25
25
years of professional experience
Work History
Special Needs School Bus Driver/Trainer Coordinator
First Student Transportation
03.2006 - Current
- Collaborated with supervisor of transportation to discuss department needs and goals.
- Tracked daily driver logs to comply with regulatory standards.
- Coordinated all company and regulatory paperwork.
- Instructed on important child restraint regulations, equipment and company policies for drivers and attendants when dealing with special needs children and families.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Developed and implemented training materials and course updates.
- Coordinated training programs and curriculum to train drivers/attendants on responsibilities and skills needed for mainstream and special needs transportation.
- Taught drivers how to drive, use proper student management, back up, and park school buses in order to obtain their CDL B with proper endorsements.
Community Support Specialist
Family Guidance
10.2017 - 08.2018
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Liaised with community members, recommending resources and programs.
- Formulated and implemented outreach strategies to engage individuals and families in need of social services.
- Helped individuals to provide education and understanding of available social services.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Managed cases of individuals dealing with homelessness and/or substance use clients receiving social or community service support.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Approached issues proactively to best meet current and future individual needs.
Direct Care House Manager
Choices Of St Joseph
05.1998 - 03.2006
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Assisted MR/DD individuals with daily living needs, household skills, and reaching personal goal objectives to help them with quality of life and independence.
- Assisted in household bills, shopping, medical needs, and proper paperwork in coordination with staff members for our consumers.
- Scheduled and reviewed support staff weekly.
Education
Bachelor of Science - Health Information Informatics Management
Missouri Western State University
Saint Joseph, MO05.2017
Bachelor of Science - Sociology
Missouri Western State University
Saint Joseph, MO05.2015
Skills
- Regulatory Documentation
- Complex Problem-Solving
- Managing Customer Needs
- Role Modeling
- Safety Rules Compliance
- Data Entry
- Crisis Situations
- Strength Identification
Timeline
Community Support Specialist
Family Guidance
10.2017 - 08.2018
Special Needs School Bus Driver/Trainer Coordinator
First Student Transportation
03.2006 - Current
Direct Care House Manager
Choices Of St Joseph
05.1998 - 03.2006
Bachelor of Science - Health Information Informatics Management
Missouri Western State University
Bachelor of Science - Sociology
Missouri Western State University
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