Lucrecia Angulo
Houston
Summary
Dedicated to delivering exceptional customer service, possessing a strong drive for ensuring a positive client experience. Self-motivated problem solver consistently achieving optimal outcomes for potential and new clients. Proven track record, committed to providing the highest level of service and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bus Operator
REM Services
03.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other equipment
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Maintained full understanding of local roads and traffic patterns.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Security Receptionist Supervisor
Allied Universal
01.2016 - 08.2024
- Schedule and Organize workflow, including creating timesheets
- Creating reports, faxing office documents and operating multi-line phone systems, answer alarms and investigate disturbances
Delivery Driver
Tiff’s Treats
04.2022 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Agent
iAH Services
01.2014 - 01.2016
- Answer customer questions and help based on what a customer’s needs and requests
- Assist within the queue to minimize any wait time and provide the most efficient service possible
- Also answer telephone regarding customer’s question and request
Education
Associate - Computer Syetem Networking
Houston Community College
Houston, TXAssociate - Accounting
Houston Community College
Houston, TX05.2021
Skills
- HIPPA
- 65WPM
- Microsoft Office Specialist
- QuickBooks
- Customer Service
- CPR certified
- Clean driving record
- Commercial driving
- DOT standards
- Air brake certification
Activities
I seek to further my knowledge and invest in continuing education for future. To gain new skills or techniques. I am currently working on my second degree in computer science. In my free time, I enjoy watching movies and planning for my new baby twin boys.
Certification
- Commercial Driver's License (CDL) - State Department of Motor Vehicles.
- First Aid Certification - American Red Cross or American Heart Association.
- Air Brake Endorsement - Texas Department of Motor Vehicles.
- Pre-Employment Screening Program (PESP) Record Check – Federal Motor Carrier Safety Administration.
- CPR Certification - American Red Cross or American Heart Association.
- Passenger Endorsement (P) - Texas Department of Motor Vehicles.
- General Educational Development (GED) Credential or High School Diploma for entry-level positions- Educational Testing Service.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Microsoft Office Specialist (MOS) Certification
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration (TSA).
Timeline
Bus Operator
REM Services
03.2024 - Current
Delivery Driver
Tiff’s Treats
04.2022 - 03.2024
Security Receptionist Supervisor
Allied Universal
01.2016 - 08.2024
Customer Service Agent
iAH Services
01.2014 - 01.2016
Associate - Computer Syetem Networking
Houston Community College
Associate - Accounting
Houston Community College
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