Lucrecia King
Customer Service and Business Logistics
Tallahassee,FL
Summary
Reliable, punctual and friendly professional with over 20 years experience in customer service, sales, client relationships, and business logistics. Adept at learning and mastering new concepts and skills, passionate, detail-oriented high achiever, and skilled leader and team player. Self-directed, self-motivated and capable of excelling when working independently. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front End Department Supervisor
Lowe's
Tallahassee, FL
08.2022 - Current
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Employed process improvement initiatives within department
- Followed all safety protocols and company processes and procedures
- Monitored daily sales goals, analyzed data, and maintained records of performance metrics.
- Maintained a clean and organized work environment by delegating tasks to team members when necessary.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Communicated effectively with other departments regarding store promotions, events.
- Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
- Conducted regular inventory checks to maintain accurate stock levels and optimize customer satisfaction.
- Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
- Developed strategies for reducing costs associated with order fulfillment operations.
Flooring Sales Specialist
Lowes Home Improvement
Tallahassee, FL
07.2019 - 08.2022
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Provided in-depth information on product features so customers had the opportunity to make educated decisions.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Delivery Coordinator
Lowes Home Improvement
Savannah, GA
09.2018 - 07.2019
- Set up delivery schedules, monitored progress and informed customers of any delays or changes
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items
- Coordinated, distributed and filed paperwork for each delivery
Installed Sales Coordinator
Lowes Home Improvement
Savannah, GA
05.2016 - 09.2018
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
- Operated and provided training to support the Lowe's order management system
- Scheduled and managed installations, including contacting installers and customers throughout the process
Head Cashier
Lowes Home Improvement
Chattanooga, TN
06.2014 - 05.2016
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Trained new team members in cash register operation, stock procedures and customer service
Production Planner / Material Coordinator
DOD Navy URS / Aecom
Albany, GA
06.2006 - 05.2014
- Developed production procedures by evaluating workflow, devising targeted plans and creating customer order schedules aligned with available materials and resources
- Supervised and guided materials planning and production teams to drive business objectives
- Scheduled production activities, conducted assessments and documented data
- Safeguarded consistency of products with orders by reviewing the completed product
- Demonstrated optimal inventory management skills through accurate demand forecasting
- Compared bills of sale against actual usage reports to ensure accuracy in stock
- Allocated resources and controlled inventory by assessing materials stock, monitoring production performance and managing backlogs
- Effectively communicated detailed information accurately and clearly to production staff and management
- Boosted efficiency and minimized waste by receiving production material deliveries according to forecasting and demand
- Coordinated with production teammates to determine scheduling and conflict resolutions
Education
Associate of Science - Nursing
Darton State College
Albany, GAInformation And Office Technology
Albany Technical College
Albany, GASkills
- Order processing
- Training and mentoring
- Vendor management
- Supply and inventory management
- Employee development
- Schedule management
- Complaint resolution
- Database Management
- Administrative Skills
- Staff Supervision
- Shipping and receiving
- Logistics Oversight
- Warehouse Operations
- Inventory Coordination
- Supply Chain Coordination
- Business Administration
- Forklift & Pallet jack
- Outlook, Excel & Word
- Key holder experience
- Loss prevention assessment programs
Accomplishments
- Named “Associate of the Quarter” for exceeding all customer service goals
- Recognized for exceptional customer service by Lowe's corporate
- Recognized by district management team for exceptional leadership
- “Retail Sales Associate of the Month” Award numerous times
Certification
- CPR and AED Certified
- Notary Public Certified
- Electric pallet jack and Electric ladder certified
Timeline
Front End Department Supervisor
Lowe's
08.2022 - Current
Flooring Sales Specialist
Lowes Home Improvement
07.2019 - 08.2022
Delivery Coordinator
Lowes Home Improvement
09.2018 - 07.2019
Installed Sales Coordinator
Lowes Home Improvement
05.2016 - 09.2018
Head Cashier
Lowes Home Improvement
06.2014 - 05.2016
Production Planner / Material Coordinator
DOD Navy URS / Aecom
06.2006 - 05.2014
Associate of Science - Nursing
Darton State College
Information And Office Technology
Albany Technical College
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