Lucrecia Rodriguez
Las Vegas,NV
Summary
Detail-oriented Front Desk Clerk with over 5 years of experience in hospitality and call center environments. Expertise in booking systems, payment processing, and CRM documentation enhances guest service efficiency. Proven ability in conflict resolution and maintaining accurate records, complemented by strong skills in housekeeping and Airbnb turnover management.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Airbnb Cleaner
Self-employeed
Las Vegas, Nevada
11.2024 - Current
- Changed linens and prepared beds for Airbnb guest turnovers, ensuring a welcoming environment for guests.
- Cleaned bathrooms, kitchens, and high-touch areas in short-term rentals to enhance guest experience.
- Vacuumed, swept, and mopped floors throughout rental properties.
- Maintained cleanliness of self-employed Airbnb rentals, contributing to positive reviews and repeat bookings.
Front Desk Clerk
Sunset Motel
Las Vegas, Nevada
03.2023 - 11.2024
- Greeted guests and managed check-ins at Sunset Motel front desk
- Processed reservations, cancellations, and room assignments using a motel booking system
- Answered phone calls and provided information about Sunset Motel services
- Collected payments, issued receipts, and balanced guest account records
- Addressed guest concerns and directed unresolved matters to management.
- Coordinated with housekeeping on room readiness and guest requests
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Customer Service Representative
Call Center International
Tijuana, Baja California
03.2017 - 05.2022
- Managed inbound and outbound customer calls for Call Center International clients.
- Resolved billing, account, and service questions using call center systems.
- Guided customers through product setup, troubleshooting, and service changes.
- Maintained call quality standards and verified customer information.
- Coordinated follow-up communication with customers across phone and email channels.
- Documented customer interactions in CRM records and case notes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Second Language - Languages / Digital Maketing
Universidad Veracruzana
Orizaba 05-2022
Skills
- Short-term cleaning
- Linen changing
- Bathroom sanitation
- Floor care
- Turnover preparation
- Housekeeping operations
- Front desk operations
- Booking systems
- Property management systems
- Housekeeping coordination
- Customer service
- Call center environment
- CRM documentation
- Payment processing
- Problem solving
- Conflict resolution
- Attention to detail
- Fluent in English and Spanish
- Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
Affiliations
- Support and help Victims of sexual abuse, and domestic violence.
Timeline
Airbnb Cleaner
Self-employeed
11.2024 - Current
Front Desk Clerk
Sunset Motel
03.2023 - 11.2024
Customer Service Representative
Call Center International
03.2017 - 05.2022
Second Language - Languages / Digital Maketing
Universidad Veracruzana