Lucrecia Maciel Diaz

• Delivering information about the company’s products and services.
• Answering queries and concerns about the company’s products or services.
• Processing orders and transactions.
• Resolving issues and handling customers complaints
• Collecting customer feedbacks
• Handling customer administrative tasks
• Providing proactive customer outreach
• Representing the values of the company

Bilingual line, Spanish and English. Express verification specialist and Customer Services specialist.

• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
• Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
• Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
• Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
• Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
• Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
• Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
• Negotiated favorable contract terms with vendors in support of cost reduction efforts and improved profitability margins for the region''s business operations.
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

• Increased overall sales revenue by developing and implementing effective corporate sales strategies.
• Built strong relationships with key clients, resulting in long-term partnerships and increased account growth.
• Expanded the company''s market presence through targeted prospecting and networking events.

• Improved credit risk management by developing and implementing comprehensive policies and procedures
• Reduced delinquency rates with proactive monitoring of loan portfolios and timely identification of potential issues.
• Enhanced client relationships, conducting regular meetings to discuss credit requirements and address concerns.

• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.