Lucrecia Sthey Carvajal Arboleda
Houston,TX
Summary
Dynamic Host with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
Work History
Host
La Suite Records
11.2022 - Current
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Promoted business loyalty by fostering positive customer relationships.
- Opened and closed seating sections according to volume of guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Receptionist
South Main Family Clinic
03.2023 - 11.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Learning Specialist
SITEL Worldwide
11.2017 - 04.2021
- Facilitated small group instruction to address individual learning needs.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Fostered a positive learning environment by incorporating diverse teaching methods that cater to different learning styles.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Implemented innovative teaching techniques to keep students engaged and motivated throughout the learning process.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Utilized data-driven instruction to identify areas of improvement and adjust teaching strategies accordingly, enhancing student outcomes.
- Conducted assessments of students to determine individual needs.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Assessed student progress through ongoing evaluations, adjusting instructional approaches as needed for optimal results.
Customer Service Representative
SITEL Worldwide
11.2017 - 04.2021
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
Santa Librada
Colombia07.2007
Skills
- Multi-Line Telephone Systems
- Performance Improvement
- Reservation coordination
- Telephone reception
- Foreign language skills
- Service prioritization
- Effective Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
South Main Family Clinic
03.2023 - 11.2023
Host
La Suite Records
11.2022 - Current
Learning Specialist
SITEL Worldwide
11.2017 - 04.2021
Customer Service Representative
SITEL Worldwide
11.2017 - 04.2021
High School Diploma -
Santa Librada
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