Lucreitia Usher
Summary
Project Manager who is dedicated and results-oriented, with substantial experience in Agile/Scrum delivery methods, SDLC activities, and business process modeling. Proven ability to translate business objectives into deliverables, manage large and complex software development projects, and promote a collaborative team environment. Capable of assessing business and user requirements, defining clear business value objectives, and achieving effective project outcomes. Capable of leading and motivating teams, communicating stakeholder messages, and improving service performance through strategic initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Agile Project Manager
Johnson & Johnson Vision Care
2022.06 - Current
- Led the development and implementation of designated sprints and project backlogs in close collaboration with Product Owners, ensuring alignment with business objectives.
- Navigated projects from initial ideation to conclusive deployment, conducting thorough research and leveraging business system understanding to outline achievable goals.
- Translated business requirements into clear deliverables, demonstrating a deep understanding of SDLC activities and Agile Requirements Methods.Organized tasks across information systems divisions, fostering engagement with business stakeholders through regular project meetings and monitoring progress.
- Managed account escalations, promptly addressing customer concerns to maintain high levels of satisfaction and strengthen client relationships.
- Designed and implemented training materials, including manuals, presentations, and e-learning modules, to ensure consistency and effectiveness in training delivery.
- Led weekly project team meetings, tracking progress, facilitating action item follow-ups, and identifying and mitigating risks to ensure project success.
- Managed the quality and acceptance of vendor analysis and testing of SOW deliverables, ensuring compliance with project requirements.Provided coaching and guidance to a team of approximately 6 that includes, business owners, product owners and engineers, supporting their day-to-day activities and fostering professional growth.
Sr. Regulatory Operation Project Manager
Network Partners| Becton Dickinson
2021.04 - 2022.06
- Led and managed multiple CAPA projects to address compliance issues, product non-conformities, and quality improvements.
- Coordinated cross-functional teams to identify root causes, develop action plans, and monitor the timely closure of CAPA activities.
- Collaborated with regulatory affairs, quality assurance, and engineering teams to ensure all CAPAs were aligned with regulatory standards and company policies.
- Conducted comprehensive risk assessments in accordance with ISO 14971 to detect medical device hazards and dangers. Managed the formulation and execution of integrated project plans related to deliverables and ensured alignment across key functions and pipeline stages.
- Managed multiple projects while influencing project decisions in coordination with Marketing, Medical Affairs, R&D, Clinical, Regulatory Affairs, Quality, Manufacturing and Logistics.
- Mentored and coached team members, providing guidance on project management best practices and fostering a culture of continuous learning.
Sr. Project Manager
Orchid Orthopedic
2019.06 - 2020.01
- Developed detailed work plans and schedules using MS Project
- Correspondence, status reports, agendas, minutes, and financial data in an accurate manner.
- Coordination and facilitation of Issues, Risks, and Action Log Management.
- Developed and initiated projects, managed costs, and monitored performance.
- Effectively managed correspondence, status reports, agendas, minutes, and financial data, ensuring accuracy in documentation.
- Coordinated and facilitated the management of Issues, Risks, and Action Logs, promoting effective problem resolution and project progression.
- Demonstrated a proactive approach in developing and initiating projects, effectively managing costs, and continuously monitoring performance to drive successful project outcomes.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
Senior Agile Project Manager
Great Lakes Water Authority
2018.01 - 2019.06
- Coordinated and monitored customer-facing technical projects from initiation through delivery, ensuring adherence to schedule, budget, and prioritizing high customer satisfaction.
- Delivered presentations and workshops on project management best practices to internal teams, enhancing overall project management competency within the organization.
- Developed and implemented policies, procedures and practices designed to promote and encourage employees supporting federal programs
- Evaluated training outcomes and continuously improved training programs based on participant feedback and performance metrics. Assisted management in evaluating and developing project plans, actively participating in design alternatives and solutions formulation.
- Ensured project deliverables and progress were tracked and communicated through continuous engagement with project members and key stakeholders.
- Applied analytical skills to evaluate and document accurate business requirements, ensuring they are concise, measurable, and flexible to meet project and stakeholder needs.
- Worked diligently to ensure projects were completed according to corporate and customer plans, meeting and exceeding expectations.
- Played a vital role in bridging communication gaps between Product Owners and Development teams, ensuring the product backlog's readiness for efficient development.
- led and coordinated training sessions for cross-functional project teams, ensuring alignment with project goals and objectives
Project Coordinator
State Of Michigan Department Of Human Services
2009.09 - 2017.12
- Maintained HIPAA legislation, privacy rules, or security standards, or federal regulations related to Medicare Parts B C and D, Health Care Reform, Federal Programs Developed and implement policies, procedures and practices designed to promote and encourage employee liaison departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Patient Care advocated for Medicaid clients, Veterans and spouses of veterans to ensure their Medicaid needs were met.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Education
Master of Business - Business Management
Davenport University
Grand Rapids, MI04.2017
Bachelor of Science - Psychology
Tennessee State University
Nashville, TN08.2006
Skills
- Lean Six Sigma Black Belt
- Project planning and development
- Project Management
- Online Learning Platforms
- Continuous Improvement
- Team development and mentoring
- Verbal and written communication
- SDLC
- Agile methodology
Certification
Lean Six Sigma Black Belt-Lawrence Tech University Lean Six Sigma Green Belt-Lawrence Tech UniversityProject Management Certification PMP (Training) Lean Process Improvement-State of Michigan CertificationCertified Scrum Master- Scrum Alliance
Timeline
Sr. Agile Project Manager
Johnson & Johnson Vision Care
2022.06 - Current
Sr. Regulatory Operation Project Manager
Network Partners| Becton Dickinson
2021.04 - 2022.06
Sr. Project Manager
Orchid Orthopedic
2019.06 - 2020.01
Senior Agile Project Manager
Great Lakes Water Authority
2018.01 - 2019.06
Project Coordinator
State Of Michigan Department Of Human Services
2009.09 - 2017.12
Master of Business - Business Management
Davenport University
Bachelor of Science - Psychology
Tennessee State University
Lean Six Sigma Black Belt-Lawrence Tech University Lean Six Sigma Green Belt-Lawrence Tech UniversityProject Management Certification PMP (Training) Lean Process Improvement-State of Michigan CertificationCertified Scrum Master- Scrum Alliance
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