Results-driven administrative professional with extensive experience in office management and team supervision. Skilled in coordinating workflows, maintaining records, and providing reliable support to leadership. Demonstrated ability to manage multiple priorities in fast-paced environments while fostering team collaboration and operational efficiency.
Overview
21
21
years of professional experience
Work History
Digital Media & Content Creator
(Self-Employed)
Port Saint Lucie, FL
10.2023 - Current
Crafted engaging content for digital platforms and social media channels, enhancing audience interaction.
Researched trending topics to generate relevant content ideas for target audiences.
Plan, produce, and publish digital content across online platforms
Manage scheduling, communications, and audience engagement
Track analytics and performance metrics to guide improvements
Handle branding, messaging, and visual content coordination
Maintain organized workflows and project timelines
ONE8O Skincare
Owner
Port Saint Lucie, FL
06.2021 - Current
Managed daily operations, ensuring accurate processing of orders, billing, and inventory
Maintained accounts payable and receivable records
Delivered customer service, addressing and resolving client concerns to enhance satisfaction
Prepared reports and tracked product performance
Coordinated vendor communications and streamlined supply management to support operational efficiency
Executed production of products to meet market demands
Author /Senior Graphic Designer
Owner
Yonkers, New York
02.2015 - Current
Developed written and visual content for books and branding projects, enhancing brand identity
Coordinated project timelines and client communications to ensure timely delivery of creative materials
Crafted marketing and promotional materials that effectively engaged target audiences
Shift Supervisor
SSC Security / Mercy College
Dobbs Ferry, New York
07.2022 - 10.2024
Supervised daily security operations across campus facilities.
Trained and mentored security staff on policies and procedures, enhancing team compliance and effectiveness.
Conducted regular safety inspections to identify potential hazards, promoting a safer campus environment.
Assisted in developing emergency response protocols for campus incidents.
Managed shift schedules to ensure adequate coverage, optimizing resource allocation during peak hours.
Enforced college policies to maintain a safe environment for students and staff.
Ensured all safety and sanitation regulations were met throughout the shift.
Assisted upper management with daily operations to meet standards of service and quality.
Clerical Support Specialist
Ob-gyn Specialists
West Palm Beach, Florida
04.2010 - 07.2012
Coordinated patient scheduling and appointment management for multiple providers, ensuring timely access to care.
Processed medical records and maintained confidentiality in compliance with regulations.
Facilitated insurance verification and addressed billing inquiries for patients, enhancing service experience.
Directed incoming calls to appropriate departments, improving response time and service efficiency.
Organized office supplies and maintained inventory for daily operations.
Supported administrative tasks including document preparation and filing systems.
Office Manager
L.A Towing Inc
Yonkers, New York
09.2005 - 03.2010
Managed daily office operations and maintained efficient workflow at L.A. Towing Inc..
Coordinated scheduling and dispatching for towing services, enhancing response times for customer requests.
Supervised administrative staff, providing guidance and support on tasks.
Maintained inventory of office supplies, ensuring availability for daily operations.
Organized meetings, prepared agendas, and documented meeting minutes for management review.
Processed invoices and managed billing inquiries for clients, ensuring timely resolution and accuracy.
Implemented filing systems that streamlined document retrieval, improving overall office organization.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Monitored payments due from clients and promptly contacted clients with past due payments.