Lucretia A. Bell

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided assistance to attorneys and court personnel in courtroom
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Maintained organized filing systems for easy retrieval of case files and supporting documentation.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Managed confidential information securely, upholding the integrity of the court system.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.
• Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Reduced clerical errors by implementing quality control measures when handling sensitive information.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
• Optimized case flow and reduced backlog with strategic case assignment protocols.
• Coordinated effectively with judges, attorneys, and law enforcement to gather and disseminate information.
• Performed routine data entry or document management.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• NYCT/MTA (Training/Data Entry)
• Rectify inaccurate data in personal records; coordinate training schedule of personnel between Medical Unit and Operations Training Department; direct employees to computer based safety training courses; report MTA employees' completed course data in personnel records using Enterprise Learning; maintain the condition of computer hardware and safety training modules including Hearing Conservation and Infection Control programs
• NYCT/MTA (Training/Data Entry)
• Learned semi-skilled and advanced work by shadowing experienced workers.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
• Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
• Fostered positive work environment, recognized and addressed team concerns promptly.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Part-Time (Receptionist)

• Communicated patients authorizations from insurance companies; collected and recorded patients office medical payments; scheduled patients and/or appointments using database
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Confirmed appointments, communicated with clients, and updated client records.