Lucretia Carter
Customer Service
Lebanon,OR
Summary
Dedicated customer service professional with a strong background in providing exceptional service and support. Skilled at building rapport with clients and colleagues, demonstrating excellent communication skills, and ensuring a positive customer experience. Proven ability to handle challenging situations with tact and professionalism while efficiently managing administrative tasks. Seeking a dynamic role as a customer service representative or receptionist to contribute expertise in delivering top-notch service and enhancing organizational efficiency.
Overview
17
17
years of professional experience
32
32
years of post-secondary education
1
1
Certification
Work History
Sales Manager
TNT Fireworks Stand
Eugene , Oregon
6 2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Managed a successful sales team, consistently achieving and exceeding sales targets.
- Executed proven strategies to hit sales quota and help company achieve goals.
Customer Service Representative
Wayfair
Albany , OR
07.2019 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Director/Coaching Staff Member
West Coast Sweethearts
Lebanon , OR
09.2017 - 12.2022
- Assisted in recruiting top talent from local schools by attending events, showcasing our program's strengths, and offering guidance throughout the application process.
- Improved team performance by implementing innovative coaching strategies and techniques.
- Cultivated a positive team culture that promoted respect among sister queens while still maintaining an atmosphere of healthy competition.
- Increased the team''s local media exposure through press releases, interviews, and social media posts highlighting achievements on and off the stage.
- Spearheaded community outreach initiatives, increasing local awareness and support for the program.
- Organized and managed successful fundraising events to support the team''s financial needs.
- Coordinated special events such as prelims, photoshoots, royalty outings and a state pageant production.
In-Home Child Caregiver
The Kendergarden Child Care
Albany , OR
09.2007 - 09.2019
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Established daily routines to provide structure and predictability for children under care.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Developed age-appropriate activities and crafts to engage children.
Independent Merchandiser
DotDot Smile
Lebanon , Oregon
01.2017 - 07.2019
- Assisted in the planning and execution of special events, driving foot traffic and increasing sales opportunities.
- Optimized product layout for increased accessibility, encouraging customer engagement and purchases.
- Managed inventory levels efficiently, reducing excess stock while avoiding out-of-stock situations.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Evaluated emerging platforms for potential adoption, staying ahead of industry trends and maximizing reach to new audiences.
- Developed a robust social media strategy, resulting in significant growth of followers and online presence.
- Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Implemented a comprehensive content calendar system to ensure consistent posting schedules across all channels, leading to increased follower counts over time.
Customer Service Representative
Lowe's
Albany , OR
01.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Operated POS cash register and equipment to collect payments.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
Certificate - Coding Reimbursement Specialist
Linn Benton Community College
Albany, OR 09.2023 - 06.2024
High school or equivalent -
Delta High School
Santa Maria, CA 09.1993 - 06.2024
Skills
Customer Engagement
Certification
WorkKeys NCRC, 08/01/23, Present, WorkKes National Career Readiness Certificate at the SILVER level.
Relocation
- Corvallis, OR
- Albany, OR
- Durant, Ok
- Choctaw Nation Boundaries
Timeline
Certificate - Coding Reimbursement Specialist
Linn Benton Community College
09.2023 - 06.2024
Customer Service Representative
Wayfair
07.2019 - 12.2022
Director/Coaching Staff Member
West Coast Sweethearts
09.2017 - 12.2022
Independent Merchandiser
DotDot Smile
01.2017 - 07.2019
Customer Service Representative
Lowe's
01.2017 - 05.2019
In-Home Child Caregiver
The Kendergarden Child Care
09.2007 - 09.2019
High school or equivalent -
Delta High School
09.1993 - 06.2024
Sales Manager
TNT Fireworks Stand
6 2019 - Current
WorkKeys NCRC, 08/01/23, Present, WorkKes National Career Readiness Certificate at the SILVER level.
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