Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUCRETIA MAYFIELD

Riceville,TN

Summary

Sales professional with extensive experience at Walmart, specializing in customer engagement and relationship building. Demonstrated success in inventory control and cash handling, leading to improved customer satisfaction. Recognized for reliability and goal orientation, consistently delivering positive shopping experiences and fostering client loyalty.

Overview

10
10
years of professional experience

Work History

Sales Associate

Walmart
05.2024 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Wireless Service Representative

Russell Cellular
Sweetwater, TN
05.2019 - 03.2025
  • Meeting quotas for wireless devices.
  • Retail sales experience.
  • Customer and communication skills.
  • Inventory control.
  • Accessory counts.
  • Managing 30 heavy incoming calls a day.
  • Understand loss prevention.
  • Sales and marketing, cash skims and deposits, scheduling appointments.
  • Handling walk-ins.
  • Computer and software skills, organizing office and store supplies.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Provided information about the company's products and services, and capitalized on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints and provided effective solutions.
  • Collaborated with team members to enhance customer experience.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Monitored inventory levels and restocked merchandise as needed.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Updated accounts with recent information and processed customer payments.

Manager

Anytime Fitness
Madisonville, TN
08.2023 - 04.2024
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
  • Generated leads through sales promotions and word of mouth.
  • Coordinated special events, such as member appreciation days or charity fundraisers, that increased community involvement while promoting brand awareness.
  • Promptly attended to guests' needs concerning the fitness room, locker room, and relaxation area.
  • Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
  • Spoke positivity into the fitness atmosphere.
  • Made sure the establishment and equipment were sanitized and cleaned.
  • Answered heavy incoming calls.
  • Led daily operations to maintain high standards of customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Caregiver

Senior Citizen Home Assisted Services
Lenoir City, TN
05.2022 - 08.2023
  • Protected health information, according to HIPAA policies and procedures.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Reported health changes, and provided proper documentation to appropriate staff.
  • Engaged clients through conversation and companionship, promoting independence and social requirements.
  • Responded to residents' dining needs and assisted with feeding.
  • Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert.
  • Administered bedside and personal care, such as ambulation and personal hygiene assistance.
  • Cleaned and organized the client's living quarters to make living conditions more hospitable.
  • Maintained a safe and clean environment for all residents.
  • Assisted residents with daily living activities and personal care needs.
  • Supported mobility by assisting residents in walking and transferring safely.
  • Documented daily activities and changes in resident health status accurately.
  • Provided companionship and emotional support to enhance residents' quality of life.

CSR/Assistant Manager Trainee

Quick Loans
Madisonville, TN
07.2017 - 05.2019
  • Taking, receiving, and making incoming heavy calls, cash management, data entry, managing and recording daily numbers/money, business marketing, filing of files and important documents, upkeep of the business building, getting supplies for the company, bank runs, and qualifying people for loan collections.
  • Answering telephone calls, qualifying customers, giving loans, filing important documents, and conducting weekly audits.
  • Assisted customers with loan applications and inquiries.
  • Managed customer accounts and updated information in the system.
  • Maintained accurate records of customer interactions and transactions.
  • Handled incoming calls and provided timely responses to client requests.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

Assistant Manager

Cash Express
Sweetwater, TN
05.2016 - 04.2017
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting, and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised daily operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated restocking processes effectively.
  • Assisted in developing promotional strategies to enhance customer engagement.
  • Conducted regular audits to maintain cash handling accuracy and security.
  • Collaborated with team members to resolve customer inquiries promptly.
  • Implemented process improvements to streamline operational workflows efficiently.
  • Facilitated effective communication between management and team members regularly.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Customer Service Representative

Dollar General
Sweetwater, TN
02.2015 - 06.2016
  • Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback from clients.
  • Responded to customer requests, offering excellent support, and tailored recommendations to address needs.
  • Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
  • Assisted customers with product inquiries and store navigation.
  • Managed inventory levels and organized stock on shelves.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints promptly and professionally.
  • Collaborated with team members to maintain store cleanliness and order.
  • Maintained knowledge of current promotions and product offerings for effective assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

United Grocery Outlet
Sweetwater, TN
11.2015 - 05.2016
  • Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback from clients.
  • Responded to customer requests, offering excellent support, and tailored recommendations to address needs.
  • Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
  • Assisted customers with product inquiries and store navigation.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints promptly and professionally.
  • Collaborated with team members to maintain store cleanliness and order.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

SAN LEANDRO HIGH SCHOOL
San Leandro
06.2001

Skills

  • Marketing and sales expertise
  • Microsoft Word proficiency
  • Inbound call management
  • Accounts payable and cash handling
  • Attention to detail
  • Time management
  • Organizational skills
  • Team collaboration
  • Interpersonal skills
  • Reliability and punctuality
  • Goal orientation
  • Relationship building
  • Professional demeanor
  • Inventory control
  • Customer relationship management
  • Data entry
  • Effective communication
  • Customer engagement
  • Service orientation
  • Listening skills
  • Hospitality services
  • Retail loss prevention
  • Exceptional customer service

Timeline

Sales Associate

Walmart
05.2024 - Current

Manager

Anytime Fitness
08.2023 - 04.2024

Caregiver

Senior Citizen Home Assisted Services
05.2022 - 08.2023

Wireless Service Representative

Russell Cellular
05.2019 - 03.2025

CSR/Assistant Manager Trainee

Quick Loans
07.2017 - 05.2019

Assistant Manager

Cash Express
05.2016 - 04.2017

Customer Service Representative

United Grocery Outlet
11.2015 - 05.2016

Customer Service Representative

Dollar General
02.2015 - 06.2016

High School Diploma -

SAN LEANDRO HIGH SCHOOL

Similar Profiles

CREATE PROFILE