Lucretia Mims
Anna
Summary
Proactive and accuracy-driven Claims Adjuster with a strong foundation in investigation, documentation, and crisis management. Expertise supported by a 40-hour CAN (Child Abuse & Neglect) certification, and ongoing preparation for the Xactimate X1 Level exam. Brings over a decade of experience working in high-risk, regulated mental health environments, with proven strengths in analytical decision-making, policy compliance, and rapid problem-solving. Seeking to transition into a claims adjuster role to apply customer service expertise, technical aptitude, and claims-related skills to support efficient and accurate claims resolution across auto, property, and liability lines.
Overview
14
14
years of professional experience
Work History
Mental Health Program Assistant
Minnesota Department Of Human Services
Farmington
01.2024 - 07.2025
- Coordinated intake documentation, assessments, and record management to support treatment planning and regulatory compliance.
- Prepared and maintained detailed reports, progress notes, and incident documentation, with a strong focus on accuracy and timelines.
- Assisted in developing and tracking individualized program plans and behavioral data to support service delivery outcomes.
- Monitored workflows and supported the supervision of paraprofessional staff to ensure adherence to procedures and service standards.
- Communicated with interdisciplinary teams, community partners, and families to coordinate services and aftercare planning.
- Ensured compliance with agency policies, confidentiality standards, and applicable mental health regulations.
Mental Health Program Coordinator
People Incorporated
St. Paul
06.2018 - 01.2024
- Served as a primary point of contact for clients, coordinating intake, service access, eligibility verification, and program navigation within Crisis and IRTS settings.
- Conducted intake coordination and comprehensive information gathering to support eligibility determinations, service authorization, treatment planning, and discharge decisions.
- Reviewed, compiled, and maintained detailed case records, assessments, and service documentation to ensure accuracy, completeness, and regulatory compliance.
- Coordinated services across multidisciplinary teams and community providers to support continuity of care, timely service delivery, and effective case progression.
- Assisted clients with navigating insurance coverage, benefit access, and required documentation, identifying and resolving barriers to services and resources.
- Prepared, audited, and documented client interactions, interventions, and outcomes in the Electronic Health Record (EHR) with a strong emphasis on objectivity, timeliness, and funding requirements.
Juvenile Detention Officer
Hennepin County Home School
Minneapolis
09.2011 - 05.2018
- Supervised juvenile residents in a secure facility environment.
- Mediated conflicts between residents to promote a harmonious atmosphere.
- Documented behavioral incidents and maintained accurate reports.
- Collaborated with educational staff to support residents' learning needs.
- Conducted regular inspections of living areas and common spaces.
- Followed medical orders and dispensed medications, when needed.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
Education
License - Texas All Line Adjuster
The Adjuster School
Dallas, TX12-2025
Associate of Arts - Social Sciences
Minneapolis Community And Technical College
Minneapolis, MN05-2006
Skills
- FNOL Intake, Call Triage & Case Routing
- Claims Documentation Accuracy & File Management
- High-Stress Call Handling
- Attention to Detail & Accuracy
- Regulatory & Policy Compliance
- Loss & Claimant Information Assessment
- De-escalation & Conflict Resolution
- Time Management & Case Prioritization
Timeline
Mental Health Program Assistant
Minnesota Department Of Human Services
01.2024 - 07.2025
Mental Health Program Coordinator
People Incorporated
06.2018 - 01.2024
Juvenile Detention Officer
Hennepin County Home School
09.2011 - 05.2018
License - Texas All Line Adjuster
The Adjuster School
Associate of Arts - Social Sciences
Minneapolis Community And Technical College