Lucretia Olivarez

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized implant treatment plans that best met individual patient needs while maximizing practice profitability.
• Scheduled implant surgeries
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Managed 8 plus employees delegating duties to ensure operational excellence

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Scheduling for busy 5 provider practice. Verified insurances, answered phones, collected patient payments, and trained new employees