Lucretia Perry
Boston,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in most industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Tufts Medical Center
Boston, MA
10.2021 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
Street Car Motor Person
Mass Bay Transit Authority
Boston, MA
11.2013 - 11.2018
- Executed equipment operations safely, following regulations, policies and procedures.
- Exercised continuous commitment to standards and regulatory training activities.
- Positioned and moved people, responding to hand or audio signals from crew members.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Applied defensive driving and safety techniques to prevent accidents.
Lead Patient Access Representative
Dedham Medical Health Care
Dedham, MA
01.2010 - 11.2013
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Office Manger
Brigham & Women’s Physician Group
Boston, MA
03.2007 - 12.2009
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
Clinical Practice Coordinator
Dana Farber Cancer Institute
Boston, MA
10.2005 - 03.2007
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Interviewed applicants and made recommendations for new hires.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Admitted patients to services and completed thorough clinical documentation.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Education
Medical Coding Specialist Course -
Bunker Hill Community College
Charlestown, MA05.2004
Completed EMT Course -
Bunker Hill Community College
Charlestown, MA06.1996
High School Diploma -
Madison Park High School, Boston, MA
Boston, MA06.1982
Skills
- Patient relations
- Medical software applications
- Understanding of medical laws
- Knowledge of HIPAA regulations
- Quality control
- Promotional support
- Adaptive team player
- Data evaluation
- Customer Service
- Epic Scheduling Software
- Insurance Handling
- Prior Authorization
Timeline
Administrative Assistant
Tufts Medical Center
10.2021 - Current
Street Car Motor Person
Mass Bay Transit Authority
11.2013 - 11.2018
Lead Patient Access Representative
Dedham Medical Health Care
01.2010 - 11.2013
Office Manger
Brigham & Women’s Physician Group
03.2007 - 12.2009
Clinical Practice Coordinator
Dana Farber Cancer Institute
10.2005 - 03.2007
Medical Coding Specialist Course -
Bunker Hill Community College
Completed EMT Course -
Bunker Hill Community College
High School Diploma -
Madison Park High School, Boston, MA